Interviewing Clerk - 60020259

State Of Florida Daytona Beach , FL 32114

Posted 2 months ago

Requisition No: 485144

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60020259

Position Number: 60020259

Salary: $1040.00 Biweekly

Posting Closing Date: 10/19/2021

INTERVIEWING CLERK

BILINGUAL PREFERRED

This is work interviewing and/or determining the eligibility of persons applying to receive assistance from the government programs and agency resources, such as public health and social services programs, by Effectively assisting customers

in the Customer Service Center following the Department's Performance Management Plan. This position will be located at the Daytona Beach Lobby.

  • Effectively assessing customers' needs.

  • Referring customers to community agencies as appropriate.

  • Timely and accurately escalating customers' complaints/inquires as appropriate.

  • Documenting customers' records timely and following departmental procedures.

  • Assisting customers with the completion of online or paper applications.

  • Assisting customers with My ACCESS Accounts.

  • Effectively communicate with internal and external customers as by departmental procedures.

  • Effectively maintaining customer lobby log following Performance Management Plan.

  • Explains eligibility requirements, form completion requirements, community resources for financial assistance,

and/or provides program benefits

REQUIREMENTS

NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on

the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable

by skills and/or experience listed on the employment application, including specifically required customer service

and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this

position.

Only State of Florida Applications will be accepted - no resumes, please.

Must have more than 1-3 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.

This position requires a security background check and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) to conduct this background

check. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration

Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current

benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social

Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

This is an hourly position paid at $13.00 an hour and is not negotiable.

EXAMPLES OF JOB CHARACTERISTICS

Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Assisting and Caring for Others Providing assistance or personal care to others.

Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining

information in either written form or by electronic/magnetic recording.

Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Getting Information Needed to Do the Job Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating With Persons Outside Of the Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money.

Judging Qualities of Things, Services, People Making judgments about or assessing the value, importance, or quality of things or people.

EXAMPLES OF KNOWLEDGE, SKILLS, AND ABILITIES

Speaking Talking to others to effectively convey information

Judgment and Decision Making Weighing the relative costs and benefits of a potential action

Active Listening Listening to what other people are saying and asking questions as appropriate

Information Gathering Knowing how to find information and identifying essential information

Problem Identification Identifying the nature of problems

Reading Comprehension Understanding written sentences and paragraphs in work-related documents

Service Orientation Actively looking for ways to help people

Writing Communicating effectively with others in writing as indicated by the needs of the audience

Information Organization Finding ways to structure or classify multiple pieces of information

Identification of Key Causes Identifying the things that must be changed to achieve a goal

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Clerical Knowledge of administrative and clerical procedures and systems

Computer Knowledge of computer software including applications

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Daytona Beach



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Interviewing Clerk - 60020259

State Of Florida