Job Summary: Interprets and translates services for limited-English speaking patients and employees at Beth Israel Deaconess in fulfillment of BI-Deaconess' commitment to serve its employees and the community at large.
Enables Medical Center Staff to better meet the needs of limited-English speaking patients and employees; e.g., interpretation between health care providers and patients, including translating consent forms and other written materials as needed; interprets during procedures performed.
Abides by the Massachusetts Interpreter Association's Code of Ethics and the MMIA Standards of Practice.
Demonstrated knowledge of cultural aspects of patient care in the US and target culture as well as excellent cross cultural skills to provide satisfactory interface between cultures to best serve varying socio economic levels of health care literacy, and be a cultural broker between differing cultural beliefs and practices.
Keeps accurate statistical data as required.
Maintains and improves expertise through appropriate continuing education. Participates in training and informational sessions as they become available and as required by manager.
High School diploma or GED required. Bachelor's degree preferred.
0-1 years related work experience required.
Satisfactory fluency in English and target language(s) at a level that ensures accurate and understandable interpretation. Satisfactory proficiency in medical terminology (i.e., basic anatomy, physiology and diagnostic procedures and treatments) at a level that ensures accurate interpretation.
Interpreters are expected to wear, when appropriate/required, protective equipment including lead aprons, scrubs for the O.R. and other equipment mentioned under Social/Environmental Requirements.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Completed medical interpreter training program.
National Medical Interpretation Certification.
Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Beth Israel Deaconess Medical Center