Interpreter Education Specialist

Sorenson Communications Salt Lake City , UT 84101

Posted 2 months ago

Summary

As a member of the Interpreter Education and Professional Development (IEPD) department, the Interpreter Education Specialist (IES) will work under the direction of an IEPD Program Manager. This department supports a culture of life-long learning, celebrating diversity, and advancing professional excellence in the field of interpreting. We are seeking dedicated professionals who are committed to educating and empowering interpreters and educators through the development and provision of courses, materials, and curricula. This dynamic and fast-paced position supports many programs and projects being developed and offered by the IEPD department.

Essential Duties and Responsibilities

  • Work closely with the IEPD Program Manager on projects and initiatives as assigned.

  • Apply tested instructional design theories, practice, and methods to their programs and assignments.

  • Work closely with Subject Matter Experts (SMEs) to design and develop objective-based learning, classroom or virtual training instructions, participant and leader guides, interactive exercises, follow-up coaching and support materials

  • Develop engaging educational content using a variety of instructional techniques and formats such as simulations, team exercises, group discussions or activities, self-paced eLearning, videos, lectures, and blended learning for a diverse workforce.

  • Serve as a trusted training resource and ensure that training materials, programs, and services reflect the goals of the department and organization.

  • Support center management as they and their VIs engage with our training products and offerings.

  • Work on designated teams with a specialized focus. Contribute as needed to workshop/training provision, logistics, skill-set assessment, mentoring.

  • Other duties as assigned.

Knowledge/Skills/Abilities

  • Demonstrate excellent teaching and/or mentoring skills.

  • Excellent communication skills.

  • Ability to communicate fluently in American Sign Language and English.

  • Fluency in presenting and teaching in American Sign Language.

  • Extensive knowledge and experience in one or more of the core areas including but not limited to: instructional design and learning theory principles; applied linguistics; interpreter education; distance learning and innovative curriculum design; and advanced approaches in working with adult learners.

  • Ability to embrace innovation, a global and multi-cultural perspective, and an interest in interdisciplinary projects.

  • Ability to interact in a cooperative and professional manner with team members, as well as internal and external customers to meet department objectives with superior interpersonal and communication skills.

  • Ability to create and provide written reports and effective internal and external business communications.

  • Ability to work independently in a fast-paced, dynamic setting as part of a remote team sharing expertise and best practices.

  • Able to manage project completion within timeframes, meet deadlines, and complete reporting and program evaluation.

  • Ability to manage multiple ongoing projects simultaneously.

  • Demonstrated proficiency in computer applications including reporting tools, word processing, spreadsheets, and presentation software, on-line meeting and presenting platforms, with the ability to learn and incorporate new technology into daily tasks.

  • Knowledge of VRS industry.

  • Commitment to quality, learner-centered approach in interpreter education and professional development.

Experience/Education/Certifications

  • 4+ years working experience as a sign language interpreter or Deaf Interpreter in a variety of settings preferred.

  • Teaching, presenting or mentoring experience in the field of ASL/English interpreting preferred

  • 3+ years of instructional design experience for web-based and instructor-led trainings a bonus.

  • Credentialing from a national interpreter certifying entity (RID CSC, CI/CT, CDI, NIC, BEI, or NAD Level IV or V) and/or comprehensive state certification granted through a certifying entity such as a Commission for the Deaf and Hard of Hearing preferred. ASLTA Certification is a plus.

  • Bachelor's degree or higher preferred.

  • Solid understanding of and adherence to the NAD-RID Code of Professional Conduct.

  • Active participation and professional membership in Deaf community organizations, the field of interpreting, or Deaf studies is a plus.

Other General Requirements/Additional Notes

  • Physical Demands

  • Able to sit/ stand for a long period of time in an office environment

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

  • Regular and predictable attendance required.

  • Occasional travel required.

  • Flexible work schedule required

  • May be asked to provide teaching demonstration and portfolio.

  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

  • This position has access to highly confidential, sensitive information relating to the employees and customers of Sorenson Communications. It is essen

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Resolution Specialist 3 Education Financial Services

Wells Fargo

Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts. The Account Resolution Specialist 2 with the Education Financial Services (EFS)team will be responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex/specialized outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to initiate customer contact and determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions in creating terms of repayment. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists. May work on special projects/assignments as needed. Job responsibilities may include: * Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. * Consistently learn and apply operational policies and State & Federal regulations governing collection practices. * Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics. * Complete other duties as assigned by leadership. Hours/Schedule: Flexible to work any hours during department's hours of operation. The working schedules for these positions are Monday-Friday, 3 day shifts 7:30a-4p, 1 night shifts 11:30a-8p, 1 Mid shift 8:30a-5p, one Saturday 7:00a - 3:30p every fourth Saturday. Hours/Days may change due to business needs. Training will be for the first 5 weeks with the schedule of Monday – Friday, 8am – 4:30pm. You will learn about regulations governing collection practices and become knowledgeable on the company's computer systems, products, services, policies and procedures and how to apply this knowledge when communicating with delinquent customers. Attendance is extremely important. Expected Start Date or Expected Training Class to begin: June 10, 2019. GREAT CAREER ADVANCEMENT OPPORTUNITIES!!! You will have opportunities to participate in programs established to help you achieve your career and development goals. * Progressive Career Path: Account Resolution Specialist 3, Account Resolution Specialist 4, Account Resolution Team Lead, Account Resolution Team Manager. * Salary - Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm. * Benefit packages include Medical, Dental and Vision Plans for team member and family! * 401k – up to 6% company match! * New Team members may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays. * SHARE Team Member Referral Program - Refer an external candidate that turns into a full-time team member (30 or more hours) to receive a $1000 referral bonus!! * Tuition Reimbursement Opportunity! A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS. Once your application is received, Wells Fargo will make initial contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position. Learn more about Wells Fargo's vision, values & goals, culture, and benefits. Copy and paste video URL into a new browser tab to view: https://www.youtube.com/watch?v=qLE_uaMLmlc&list=PL1wnNCsFZfFVW7aXdtLBFvYrHynSOJcL0&index=3 Required Qualifications * 3+ years of experience in one or a combination of the following: customer contact, customer service, or sales environment including 1+ year of collections experience Desired Qualifications * Intermediate Microsoft Office skills * Ability to take on a high level of responsibility, initiative, and accountability * Experience developing and cultivating professional relationships * Excellent verbal, written, and interpersonal communication skills * Strong organizational, multi-tasking, and prioritizing skills * Strong analytical skills with high attention to detail and accuracy * Ability to negotiate, influence, and collaborate to build successful relationships * Customer service focus with the ability to listen to customer needs and recommend solutions * Solid conflict management and decision making skills * Ability to work effectively in a team environment * Ability to manage to production goals, deadlines, and various metrics * Ability to work effectively in structured but flexible, adaptable and changing, call center environment * Knowledge and understanding of skip tracing * Knowledge and understanding of collections or loss mitigation workout * Knowledge and understanding of Recovery Job Expectations * Ability to work nights, weekends, and/or holidays as needed or scheduled * Must be able to attend full duration of required training period Street Address UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. PYMTVIRSOLSINN/PVSI WH 0031822 PYMTVIRSOLSINN/PVSI WH Wells Fargo Salt Lake City UT

Interpreter Education Specialist

Sorenson Communications