The Enterprise B2B team ensures new customers and all their employee data are properly uploaded into The Standard's systems during the onboarding process. We are looking for an intern with exceptional customer service and solid troubleshooting skills. The intern will get to work in a diversified technological environment, learning FTP (File Transfer Protocol), Microsoft Sharepoint development, SQL Server, Oracle, and writing technical requirements. The intern will use troubleshooting techniques to resolve technical problems of a mild to moderate scope and complexity.
You'll work as part of a team to develop solutions and introduce automation on existing B2B feeds.
You'll partner with internal stakeholders and leaders to understand their business and business challenges and identify trends, patterns and develop recommendations.
You'll be working closely with the customer onboarding team to understand what onboarding means and how the system to system batch processing and file transfers to and from policy holders works.
You'll work to understand direct secured FTP.
You'll work with our partner for batch file transfer via FTP and SFTP
You'll have exposure to Sharepoint development and Powerapps and thereby cloud development purely from a point of building out the intake form for B2B in integration with Jira.
You'll have experience and/or exposure to data migration, software engineering, data modeling, and underlying methods and algorithms.
You'll be studying in a STEM area such as mathematics, statistics, computer science, engineering, or data analytics.
Ability to respond effectively to inquiries or complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
You'll have either direct experience or exposure to software such as Oracle, SQL databases, Power BI.
Proficiency in computer applications:
Microsoft Excel Manipulation of data; transferring data; development of charts and tables.
Microsoft Word Entering and formatting text; inserting charts, tables and other visuals.
Microsoft Powerpoint Creating and editing slides; inserting text, charts, tables and visuals.
Experience with Windows 7, 8, 10 and Microsoft Azure cloud computing platform a plus.
You'll be strategically minded, with excellent critical thinking skills.
Ability to work within a team environment, as well as independently.
Effective communications skills that instill confidence with internal and external audiences and translate complex concepts to non-technical stakeholders to help enable understanding and drive informed business decisions.
Solutions-oriented mind-set; able to work effectively through complex problems.
Intellectual curiosity, a passion for data and a results orientation.