Internet Sales Manager - Volcano Harley-Davidson

Job Title: Internet Sales Manager/BDC Manager

Department: Business Development Center

Supervisor: General Sales Manager

Summary Description

Oversee BDC Representatives/Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

• Hiring, training, motivating, counseling and monitoring the performance of Internet Sales - BDC department.

• Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.

• Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.

• Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.

• Holding daily sales meetings and conducting sales training.

• Handling incoming internet leads and setting appointments.

• Handle incoming phone call leads and setting appointments.

• Handle live website chat sessions.

• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.

• Set policies and procedures for department.

• Manage employee performance (evaluate and council).

• Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.

• Maintain records of all employee performance reviews.

• Provide training for all department employees.

Qualifications & Job Requirements

• Call center and telemarketing experience a plus.

• 2+ years of sales and management experience.

• Strong appointment setting. objection handling skills and closing skills.

• CRM and compute experience.

• Have a love of motorcycles.

• Strong work ethic and willing to give 110% until the job is complete and done right.

• Professional demeanor and appearance.

Physical Demands

• Requires the use of both hands.

• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.

• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.

• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally exposed to exhaust fumes or other airborne particles.