Internet Sales Consultant

Job Description Job Description Job Title: Internet Sales Consultant Location:

Kelly Nissan Reports To: Sales Manager Position Overview: The Internet Sales Consultant is responsible for managing inbound and outbound Internet sales leads, assisting customers in the digital buying process, and driving sales through online channels.

This role involves responding to customer inquiries, scheduling appointments, and nurturing relationships to convert leads into vehicle purchases. Key Responsibilities: Lead Management:

Respond to online inquiries via email, chat, and phone in a timely and professional manner. Qualify leads by asking appropriate questions and identifying customer needs. Track and manage all leads in the dealership’s Customer Relationship Management (CRM) system.

Customer Engagement: Build rapport with potential customers and guide them through the buying process. Provide detailed information about vehicles, pricing, financing options, and promotions.

Schedule appointments for test drives and in-person consultations with the sales team. Sales Conversion: Follow up with leads and prospects through various communication channels (email, phone, text). Work to convert online leads into in-person sales appointments and ultimately, vehicle purchases.

Meet or exceed monthly sales targets and KPIs set by the dealership. Digital Marketing Collaboration: Collaborate with the marketing team to ensure the dealership’s online presence is up to date and accurate.

Assist with updating vehicle listings on the dealership website and third-party platforms (e.g., Autotrader, Cars.com). Customer Service & Retention: Provide excellent customer service throughout the sales process and beyond. Handle customer concerns and objections with professionalism and empathy.

Assist with post-sale customer retention and upselling opportunities. Product Knowledge: Stay informed about the dealership’s inventory, vehicle features, promotions, and pricing.

Continuously enhance knowledge of the automotive industry and market trends. Qualifications: High school diploma or equivalent required; 1-2 years of experience in sales, preferably in an automotive or internet sales environment. Strong communication skills, both verbal and written.

Proficient in using CRM software, email, chat, and phone systems. Ability to work independently and as part of a team. Strong organizational skills and attention to detail.

Ability to work in a fast-paced, goal-oriented environment. Preferred Skills: Experience in internet sales or online customer service roles.

Knowledge of automotive products and services. Familiarity with dealership software and digital sales tools. Compensation: Competitive salary with a commission structure based on sales performance.

Health benefits, 401(k), and other perks. This description can be adjusted to fit the specific needs of your dealership. Let me know if you’d like to customize any sections further