Internet Fulfillment Team Supervisor - Full-Time (Non-Seasonal - Evening Shift)

Do you love wine? We do! Gary's Wine & Marketplace, owned and operated locally, is one of the largest brick-and-mortar and internet wine retailers in the tri-state area. At our stores, we offer one of the most extensive, competitively priced fine wine and cheese selections. We are well-known for our excellent, personable customer service and our knowledgeable wine staff.

We are seeking a dedicated and detail-oriented for a Full-Time, Non-Seasonal Role, as an Internet Fulfillment Team Supervisor to ensure our customers receive their orders flawlessly and on time.

Responsibilities:

• Team Management: Managing the internet fulfillment team during off-business hours.
• Evening Shift: Work from 3 PM to 11 PM.
• Efficient Order Processing: Accurately handles internet orders, ensuring all necessary documentation is completed promptly.
• Item Selection: Pull and prepare items for orders as requested.
• Wine Verification: Confirm that the correct vintage and type of wine is selected for each order.
• Packing and Shipping: Carefully pack, label, and ship orders to ensure safe and efficient delivery.
• Order Organization: Coordinate and manage pickup orders for a seamless customer experience.
• Transaction Management: Process customer transactions with precision, ensuring each customer is properly identified.
• Customer Data Management: Add new customer information or update existing data in Vision POS, while keeping our marketing department informed of any changes.
• Customer Correspondence: Communicate with customers to provide outstanding support, ensuring complete and timely resolution of any inquiries.
• Customer Service: Address and resolve customer service calls related to internet orders with professionalism and courtesy.
• Security: Arming and locking the building.

Requirements

• A strong sense of customer service
• Ability to lift 40 lbs.
• Must be 18 years of age
• Basic computer skills

Benefits

We offer medical, dental, and vision benefits, a retirement plan with company contributions, and a generous employee discount. Retail hours include working on some weekends.​