International Student Support Specialist

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.

• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.

• Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate.

• In the "My Experience" section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Director of International Student and Scholar Services, the International Student Support Specialist serves as the Designated School Official and Alternate Responsible Officer to issue all initial immigration documentation for international students and ensures a seamless initial experience to the University. The Specialist is the primary liaison to admitted international students for pre-arrival, orientation, housing, and arrival issues, and supports the Director with data reporting for international student enrollment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as Designated School Official (DSO) and Alternate Responsible Officer (ARO) responsible for reviewing and processing initial Form I-20 and DS-2019 for all incoming students. When needed, support all aspects of SEVIS record management, including but not limited to registration, validation, termination, change of status, and reinstatement.

• Prioritizes and organizes workload daily to keep up with an always-increasing volume. Responsible for documenting visa issuance and denials and all I-20 or DS-2019 updates.

• Manages data flow between the University's systems and ensures the accuracy and timeliness of information shared.

• Assists with Slate mailings, queries, and report generation.

• Prepares reports on application and new enrollment trends and projections; compiles, summarizes, and analyzes data for recommendations for changes or improvements.

• Responds to new student inquiries regarding Form I-20 and DS-2019 application status and other basic inquiries, as well as any questions regarding the services and programs provided by Montclair State University.

• Establishes and maintains communication and cooperative working relationships with University key stakeholders to increase recruitment opportunities for the University.

• Assists with planning and participates in the International Student Orientation and cultural programming for international students.

• Performs other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelor's degree from an accredited college or university.

• Minimum of one year of experience in higher education setting, in admissions, recruitment, or student affairs.

• Working knowledge of MS Office Suite, MS Outlook, and database management.

• Excellent written, verbal, and presentation skills.

• Must be able to work independently in a fast-paced environment.

• Must be able to take initiative.

• Must be a US citizen or permanent resident to function as the DSO and ARO.

• International travel may be required.

PREFERRED:

• Minimum of one year of experience working as a DSO or ARO.

• Minimum of one year of experience working with international students.

• Prior experience with Banner, Slate, and Terra Dotta.

• Prior experience planning large events such as orientation.

• Ability to analyze and interpret the needs of students and offer appropriate solutions.

• Fluency in one or more languages.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

Global Engagement/Services

Position Type

Professional - Non-Faculty

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at

www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/