International Patient Services Coordinator 1, International, FT, 8:30A-5P

Coordinates intake activities for international patients to support revenue efforts for Baptist Health International. Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems. Utilizes various information technology applications and systems to provide excellent customer service, exhibiting a professional attitude with each call, written communication, and other interactions. Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities. Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate. Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Handles all aspects of service to international patients after-hours independently in an unsupervised working environment.
Estimated pay range for this position is $20.32 - $24.59 / hour depending on experience.

Degrees:
Associates

Additional Qualifications: Strong customer service experience in a revenue driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting. Ability to engage customers and align optimal delivery of services with growth initiatives. Must be fluent in English and Spanish, with both verbal and written skills. Computer literacy with proficient knowledge of Microsoft Office. Knowledge of medical terminology required and experience working in a medical setting a plus. Flexibility and adaptability to cover shifts during business hours, evenings, weekends, and holidays working in a 24 hour department. Pursues potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Fully proficient in job requirements for International Patient Services Coordinator I.

Minimum Required Experience:
3