International Parts Coordinator

Lantech Jeffersontown , KY 40299

Posted 2 months ago

Position Overview:

Detail-oriented self-starter to serve as an International Parts Coordinator in a fast-paced spare parts call center. Answers customer calls and email requests for spare parts inquiries, quotes and orders. Conducts computer-based research to identify customer-required parts. Develops customer parts quotes. Manage logistics for international shipments to include all needed paperwork including export and customs documentation. Processes customer spare parts orders.

Required Skills/Experience:

  • Must have two years of prior customer service experience.

  • Must have computer proficiency, including Outlook and Excel

  • Must have a high level of detail.

  • Must be customer oriented and able to work in a fast-paced environment.

  • Must be able to understand and effectively communicate technical and mechanical information.

  • Must be motivated and able to work with minimal supervision.

Desired Skills/Experience:

  • Strongly prefer a minimum of 2 years of customer service experience in a call center environment.

  • Prefer prior experience working with International customers and associated logistical issues including customs documentation, tariff codes, etc.

Education:

  • High School degree required, college coursework is preferred
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International Parts Coordinator

Lantech