Detail-oriented self-starter to serve as an International Parts Coordinator in a fast-paced spare parts call center. Answers customer calls and email requests for spare parts inquiries, quotes and orders. Conducts computer-based research to identify customer-required parts. Develops customer parts quotes. Manage logistics for international shipments to include all needed paperwork including export and customs documentation. Processes customer spare parts orders.
Must have two years of prior customer service experience.
Must have computer proficiency, including Outlook and Excel
Must have a high level of detail.
Must be customer oriented and able to work in a fast-paced environment.
Must be able to understand and effectively communicate technical and mechanical information.
Must be motivated and able to work with minimal supervision.
Strongly prefer a minimum of 2 years of customer service experience in a call center environment.
Prefer prior experience working with International customers and associated logistical issues including customs documentation, tariff codes, etc.