International Customer Support Manager Within Group Risk

Location: Douglas, Isle of Man

The opportunity:

Come and join the International Markets Group Risk team as a Customer Support Manager and take your career to the next level! We are looking for a skilled individual to manage a portfolio of Group Risk and Income Protection policies, from quotation to policy setup, renewals, and claims. As the point of contact for customers and introducing brokers, you will be responsible for strengthening our client relationships. Don't miss out on this amazing opportunity to make a meaningful impact on our business.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities including gaining your certification in Financial Services.

What will you be doing?

• Managing a portfolio of client contracts for Group Risk, ensuring they receive timely and accurate support.

• Acting as the main contact for client inquiries and proactively seeking solutions to their requests.

• Analysing various types of client data and understanding their impact on existing contracts.

• Overseeing contracts throughout their entire lifecycle.

• Gathering customer information and identifying opportunities for new business development.

• Providing clients with accurate, regulatory-compliant reports delivered punctually.

• Documenting all customer interactions and keeping relevant stakeholders informed.

• Clearly explaining policy terms and conditions to customers.

• Handling invoicing and debt management tasks.

What are we looking for?

• Excellent team-working, communication, and interpersonal skills.

• Professional and customer-centric mindset.

• Enthusiastic and positive can-do attitude.

• Able to adapt quickly and confidently to changing customer needs.

• Keen to learn and develop your knowledge of CRM systems.

• Ability to manage, meet deadlines and work under pressure.

Who are we?

We are Zurich International Life!

We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Why Zurich?

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package.

Please take a look at the video for an insight into Zurich:

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

• Competitive salary.

• 12% defined non-contributory pension scheme.

• Annual company bonus.

• Income Protection.

• Life cover - four times your salary.

• Free Car Parking, including electric car charging points.

Time away

• 25 days holiday a year plus bank holidays.

• The option to buy up to an additional 20 days or sell some of your holiday.

• Three days paid volunteering.

• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.

• Virtual GP appointments.

• Free flu jab.

• Access to a wealth of support from our wellbeing partners.

• Flexible working.

• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.

• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.