International Customer Service Representative

Trek Bicycle Corp Waterloo , WI 53594

Posted 3 months ago

Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world's most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.

Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality.

Come, join us, and help us transform the world, the bike and have a blast while doing it!

Job Description:

Build and maintain relationships with Trek's international distributor accounts. Support Regional Manager in handling sales and responsible for all customer service related issues for territory.

Responsibilities:

  • Work as a team w/ Regional Manager to accomplish territory goals. Lead all aspects of territory when Regional Manager is traveling.

  • Build & maintain good relationships with distributors. Be an ambassador for Trek.

  • Handle day-to-day correspondence via email & phone.

  • Process orders timely & accurately. Manage backorders & shipments.

  • Work with our supply chain team to facilitate factory direct orders and shipment for distributors.

  • Be communication and education liaison between Trek & distributors. Keep them informed of issues that affect their business.

  • Provide incredible hospitality to customers and co-workers.

  • Embrace a continuous improvement philosophy.

  • Some international travel may be required.

Education/Training:

  • Bachelor degree preferred

  • Have good written and verbal communication skills

  • Be able to multi-task in a result-oriented environment

  • Proficiency with Microsoft Office programs Excel, Outlook, Word

  • Prior customer service experience

  • Knowledge of/passion for cycling a plus

Trek Benefits:

Flexible and fun company culture

Competitive health care

Flexible holiday schedule 10 company holidays

Competitive vacation package
401k Match

ESOP program

Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)

Employee discounts on all product

Deep partner retail discounts


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
International Logistics Specialist

Trek Bicycle Corp

Posted 3 weeks ago

VIEW JOBS 1/7/2020 12:00:00 AM 2020-04-06T00:00 Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world's most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast- turning ideas into reality. Come, join us, and help us transform the world, the bike and have a blast while doing it! Position Summary: As a member of our Global Trade & Logistics team, the Global Logistics Specialist will develop, implement and manage processes to support our global logistics network. The position will work closely with suppliers and buyers as a subject matter expert in global supply chain operations. The Global Logistics Specialist will identify and lead process improvements to decrease costs and increase efficiency throughout Trek's global network. Responsibilities: * Direct, manage and maintain ocean and air inbound logistics and customs clearance processes for select Trek subsidiary markets. * Analyze, interpret and implement key performance metrics for logistics operations. * Act as subject-matter expert and point of contact for Trek's internal teams for market-specific logistics requirements. * Establish and implement corrective and preventative actions through continuous improvement initiatives. * Support the implementation, maintenance and usage of Trek's transportation management system. * Prepare and implement standard operating policies and procedures for global logistics processes. * Maintain positive, productive relationships with internal parties and external logistics service providers. * Other requirements to support Trek's global supply chain and logistics teams, as needed or identified. Position Requirements: * Bachelor's degree in international business, supply chain or related field. * 3-5 years international transportation and/or logistics experience required. * Secondary language fluency strongly preferred. * Experience working within TMS and/or ERP systems preferred. * Continuous improvement experience preferred. * Proficient with current Microsoft Office programs. Intermediate-level Excel proficiency preferred. * Detail oriented, with exceptional analytical and problem-solving skills. * Ability to work both independently and on teams. * Strong organizational skills and demonstrated ability to multi-task varied projects in a fast-paced environment. * Excellent written and verbal communication skills, with the ability to interact effectively across multi-functional teams. * Self-motivated with a strong work ethic; accepts accountability and responsibility for actions. Trek Benefits: Flexible and fun company culture Competitive health care Flexible holiday schedule – 10 company holidays Competitive vacation package 401k Match ESOP program Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) Employee discounts on all product Deep partner retail discounts Trek Bicycle Corp Waterloo WI

International Customer Service Representative

Trek Bicycle Corp