International Admissions Advisor II

Dept Number/Name: 0-4900-000 / USF World

Salary Plan: Administrative

Job Code/Title: 5222 / Int'l Admissions Advisor II

Hiring Salary/Salary Range: Commensurate with experience

Position Number: 00018153

ORGANIZATIONAL SUMMARY:

USF World is led by a VP and is comprised of units across Tampa, St. Petersburg, and Sarasota devoted to promoting ed abroad; international admissions, supporting international students and scholars, the management of international partnerships, international travel risk and safety services, management of the Peace Corps (PC) Prep Program and a dedicated PC recruiter, tracking and documenting international research collaborations and the global footprint of faculty, students and staff, collection of data related to international activities at the University, international alumni development and outreach, and the marketing and communication of USF World programs and initiatives.

Comprising a total of over 70 staff and a budget of approximately $10.3 M, clients are USF faculty developing international academic experiences, curriculum, and research collaborations, administrators promoting the global priorities of USF, staff responsible for supporting international activities across campuses, colleges, and other units, current and prospective students coming to USF from other countries and U.S. students seeking global experiences as well as university partners from abroad and foreign dignitaries. Community partners include local, state, national, and international leaders of government and public and private organizations, including other institutions of higher ed, military, business, and industry.

POSITION SUMMARY:

This position, International Admissions Advisor II (Level 2), is responsible for undergraduate international student admissions assistance and advising and typically reports to an Assistant or Associate Director, but may also report to an Admissions Recruiter or an Admissions Team Administrator. An International Admissions Advisor Level II communicates admissions information to prospective students, newly admitted students, re-admitted students, their parents and families, school personnel, and the general public.

The Level 2 Advisor provides advice and counsel regarding admissions policies and procedures including application due dates and scholarship deadlines, admissions criteria, the status of applications, admissions decisions, required documentation, and other essential admissions information. The Level 2 Advisor will advise students and families with more complex issues involving admission to the University and will counsel denied admission to USF about alternative collegiate plans. This position may represent the university at high schools, community colleges, or other venues outside of USF.

RESPONSIBILITIES:

Evaluates information pertaining to international students' recruitment, application processing, and admissions status using multiple university systems (e.g., Banner, OASIS, Microsoft Dynamics CRM, and web reporting systems) according to University admissions policies and procedures. Creates reports that are student-specific that identify outstanding credentials and materials needed for application completion. Communicates through a variety of modalities with applicants to ensure application completion with follow-up as necessary.

Advises prospective students, newly admitted students, re-admitted students, their parents and families, and the general public regarding USF admissions policies and procedures including application due dates and scholarship deadlines, admissions criteria, how applications are processed, the status of applications, admissions decisions, required documentation, and other essential admissions information. Advising may occur in person, over the telephone, via email/CRM.

Assists in managing a geomarket/recruitment territory. Maintains regular contact with prospects, applicants, and counselors. Develops and utilizes various reports to support unit operations.

Assists students and their families resolve admissions-related issues and inquiries. Counsels applicants to admission status and advises applicants who do not meet admissions criteria about alternative options for a college education. Refers applicants to other institutions or programs as appropriate.

Participates in the planning and implementation of welcome sessions and events for prospective international students, families, and agents including during arrival and orientation periods. Provides admissions advising services for "walk-in" students and families. May represent the university at venues outside of USF.

Performs other duties as assigned.

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a bachelor's degree and two years of relevant experience in a customer service employment capacity.

FLSB1310 Equivalency:

4 years of directly relevant experience may be substituted for bachelor's degree.

6 years of directly relevant experience may be substituted for master's degree.

PREFERRED:

A Bachelor's degree with experience as an international student or study/employment in a country other than the United States.

Fluency in a language other than English.

Experience working with international students, and/or diverse populations and cultures.

Previous experience in a university or college admissions office or student affairs unit.

Excellent communication and customer service skills.

Demonstrated attention to detail.

SPECIAL SKILLS/TRAINING:

A thorough working knowledge of USF admissions criteria, policies, and procedures governing international students at the undergraduate level - FTIC and transfer. An ability to communicate effectively across cultures and nationalities. Ability to travel to other USF campuses and/or other locations as requested.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 37367

Posting Date: 07/03/2024

Posting End Date: 08/02/2024

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.

YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu.

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement.

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA).

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S.

News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.

We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here.

Learn Here. Grow Here.

Connect with us: