Arkema King Of Prussia , PA 19406
Posted 2 days ago
The International Account Specialist is responsible for the International Sales and/or Purchase Order Management process, customer satisfaction (internal and external), support, account reconciliation, and supporting the revenue stream of Bostik. Working in a customer service team, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Bostik departments. This position operates in a highly regulated international environment.#LI-TJ1
Key Activities
Import/Export/Order Management (50%)
Export Order management will include a group of customers (internal and external) segmented by market or global region. Import activity includes order management of purchases for foreign sourced raw materials, finished goods replenishment, or 3rd Party sales to customers.
Export
Import
Export & Import
Resolving issues (20%)
Investigate and resolve residuals on a timely basis, create credit and adjustments within authorized limits, or requests approval when needed. Enter and close complaints in each BU's specific complaint system within established service level. Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint process. Continually work with internal and external parties to avoid or reduce the impact of issues because of rolled booking, port demurrage, additional charges, etc.
Data Management (10%)
Maintain and update data including customer master data, pricing master data (based on pricing agreed to by commercial team), and pricing data in sales orders.
Training (10%)
Actively participate in all required training in the proper time frame for learning new processes, reports, process changes. Training includes product training, process training and periodic mandatory regulatory training required.
Additional Activities (10%)
Identify need for new ISO Procedures; make recommendations for revisions. Perform other business specific related activities as directed to support sales and distribution processes. May include inside sales, import, export, collections, forecasting, supply chain, various report requests (SAP BW, WBBR, etc.), master data maintenance. Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate information and impact to the team.
Qualifications / Experience
Competencies
Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.
We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
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