West Side Transport Saint Joseph , MO 64503
Position Title: Internal Sales Rep
Position Reports to: Customer Service Manager
Under general supervision, coordinates and schedules loads between customers and West Side drivers; maintains load information on computer system; communicates load schedules with Planners and Fleet Managers; and strives to maintain satisfied customers while looking out for the best interest of the company.
1.Coordinates and schedules loads between customers and West Side drivers; tenders loads from customers by means of communication; makes delivery appointments on loads when possible; enters tendered load information into computer tracking system; and updates load information as necessary.
2.Communicates and coordinates load information to planners and/or Fleet Managers as necessary; informs customers on changes affecting their freight; monitors customer satisfaction comments and actions; and works with Sales Department to insure customers' expectations are being met and/or exceeded.
3.Determines and maintains load capacity daily and works with Planners and computer data to monitor booked loads.
4.Manages load-planning responsibilities when necessary; and relays messages concerning load planning over the computer system when needed.
5.Performs other related duties as requested.
One year experience in Customer Service area or related field.
Sitting, talking on the phone and entering data into computer for extended periods of time.
Text "Drive" to 41411 to apply!