Internal Sales Parts Counterperson Mobile Service

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

• Vacation and PTO time

• Paid Holidays

• 401k with profit sharing

• Medical, Dental and Vision insurance.

• Employee Assistant Program

• FSA and HSA Plans

• Life Insurance

• Opportunities for Advancement

• Paid Training

• Employee Referral Program

• Employee Discount

Location: Bergey's Truck Center-Ephrata PA

Summary:

Sells parts to all customers, over the counter, through the shop or on the phone.

Essential Duties:

• Assists all mobile technicians and team members in selecting required parts in a friendly, professional and efficient manner.

• Informs mobile techs and team members of companion part requirements and specials and ensures that the customer is exposed to the full product line.

• Answers phone calls from mobile technicians, providing price quotes and other information as needed.

• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

• Provides high level of service to internal customers.

• Pulls and fills orders from stock, ensuring accurate picks for the mobile tech.

• Notifies mobile tech and team members of out-of-stock parts or shop materials that need immediate attention.

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

• Notifies the mobile tech and team members when special ordered parts have been received.

• Notifies the mobile tech and team members when all parts have arrived and when they will be available.

• Follows up on back-ordered parts daily.

• Verifies back-order files daily and returns to vendors, or stocks those items not picked up or required.

• Replenishes assigned consignment inventory daily.

• Makes sure all internal requests for parts are billed on service repair order.

• Issues credit for parts returned to repair orders, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Sets up orders for daily shipment, delivery or pick-up with mobile tech.

• Keeps workspace areas clean and uncluttered.

• Cleans computer terminals and printers daily as needed.

• Participates in all training programs that are made available.

• Keeps current on new products and product updates.

• Participates with the parts manager in maintaining a lost sales tracking program.

• Maintains professional appearance.

• Other tasks as assigned.

Requirements:

• Valid Driver's License

• Successful completion of background checks and drug testing

Bergey's is an Equal Opportunity Employer.