Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Internal Resource Center Representative

Expired Job

Oceanfirst Financial Corp. Toms River , NJ 08753

Posted 3 months ago

Position Summary

The Internal Resource Center (IRC) provides support services for the branch network and other internal customers. The primary objective of the IRC is to be extraordinarily responsive as the primary resource to call or email when assisting an internal customer or with a question on policy or procedure. The IRC Representative takes ownership of internal customer issues and work diligently to find a satisfactory resolution.

Essential Responsibilities
1.Ensures responsiveness, operational excellence and creates an exceptional internal customer experience.
2.Demonstrates key behaviors to drive IRC success including handling internal customer calls, and preforming ancillary tasks, as necessary.
3.Proficient in operational policies and procedures and Bank products.
4.Maintains statistics and information on the support provided to highlight needs for additional training or process improvements.

Typical Job Duties
1.Assists the IRC Supervisor with the creation and ongoing development of the IRC including (but not limited to) telecommunications systems, operational systems, creation of work flows and scripts, development of procedures, and/or preforms appropriate training.
2.Provides a high level of professionalism and customer service.
3.Takes full ownership of internal customer issues and work diligently to find a satisfactory resolution.
4.Presents alternate banking/operational solutions when appropriate.
5.Provides support of the Bank's core processing system and various other platforms.
6.Assists with conversions and integration of acquired institutions.
7.Provides assistance to branches of operational policies and procedures and Bank products.
8.Handles incoming internal calls to IRC phone queue.
9.Assists to ensure that the IRC Policy Manual and reference materials to be used by team members are current.

Job Requirements
1.High school diploma or GED required. Bachelor's degree preferred.
2.At least 3 years of experience in bank branch/operations/customer service/call center environment.
3.Availability to work extended hours and weekends.
4.Excellent communication and problem solving skills.
5.Good communication skills, both verbal and written with ability to successfully influence others.
6.Ability to successfully balance competing priorities in a fast paced environment.
7.Good analytical skills with ability to identify problems and implement solutions.
8.Excellent Customer service and computer skills.
9.Ability to take initiative and work with minimum direction.
10. Critical member of team. Must be reliable, dependable, and maintain a high degree of integrity and flexibility.
11. Must be able to maneuver stairs in the event of an emergency.

Internal & External Contacts
1.Frequent department, regional and inter-regional contact.
2.Frequent contact with internal customers at all levels in response to inquiries on all account related issues.
3.Occasional contact with external providers.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative (1325718)

Rollins, Inc

Posted Yesterday

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Join OUR unstoppable force! Western Industries is a premier provider of pest control solutions. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader. If you enjoy a busy environment where you can utilize your excellent communication and organizational skills, we may have a job for you. Our Customer Care Representatives are the link between our customers and our service technicians. You will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries and communicate with our field operations. We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. This position would be in our Ocean County branch office located in Toms River, NJ. This is a 40-hour per week opportunity with a work schedule of Monday – Friday, 8:00am to 5:00pm. During our busy season from April through August, there will be required overtime so you will need to have some degree of flexibility when it comes to work hours and schedule. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you. Let us share some important information about our company and why you absolutely cannot pass on this opportunity to learn more about a CAREER with Western Pest Services. In this role, you will be required to: * Provide exceptional customer service and a quality experience to internal and external clients * Prioritize, plan and complete daily tasks, special projects, and assignments * Facilitate accounts receivable and collection efforts * Manage administrative requests and tasks * Provide proactive customer follow-up in a timely manner * Deliver accurate service and sales information * Maintain accurate records utilizing customer service software applications * Respond to leads and referrals * Partner with management to manage expectations and meet deadlines * Assist in scheduling of service routes * Produce accurate and timely reports * Ensure that work is complete and results are satisfactory * Assist in training of new team members as requested/needed * Demonstrate strong attention to detail and accuracy We Offer: * Competitive hourly compensation * Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more! * Paid Time Off (Holiday/Vacation/Sick) Western Pest Services is a wholly owned subsidiary of Rollins, Inc., a premier global consumer and commercial services company. The Company provides essential pest control services and protection against termite damage, rodents and insects to more than two million customers in the United States, Canada, Central America, South America, the Caribbean, the Middle East, Asia, the Mediterranean, Europe, Africa, Mexico, and Australia from more than 700 locations. We are an Equal Opportunity Employer, EEOC that promotes diversity through a culture of inclusion and opportunity. We actively recruit women, transitioning military personnel, and veterans. We offer a drug free environment. Required Skills * High school degree or equivalent * Excellent phone etiquette and friendly, professional demeanor * Strong organizational skills * Ability to manage multiple priorities, i.e. multi-task * Knowledge of MS Office environment with Word, Excel, and Outlook proficiency * Knowledge of customer service principles and best practices * Excellent typing, numeric, oral and written language skills * Ability to follow company policies and procedures * Ability to work in a high volume, fast paced environment * Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers * Listening, problem analysis and problem solving skills Required Experience * Previous experience in a fast paced, service based business * Prior customer service experience in a service based industry Rollins, Inc Toms River NJ

Internal Resource Center Representative

Expired Job

Oceanfirst Financial Corp.