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Internal Customer Support, Flexible Benefits Department

Expired Job

National Benefit Services, LLC West Jordan , UT 84084

Posted 3 months ago

Job Description:

Full-time position processing employees benefit withholdings, working an eight-hour shift Monday through Friday, between the hours of 8 a.m. and 5 p.m. This position is full-time, hourly and nonexempt.

Duties

  • Perform internal audits of client Flexible Benefit plans to ensure proper administration and record keeping

  • Perform daily operational tasks, such as printing checks, review requested funding transactions, etc.

  • Coordinate with Relationship Managers to resolve problems relating to plan administration

  • Manage and report to Relationship Managers on plans that incur a negative balance

  • Research and resolve ticket requests from Relationship Managers and Benefit Specialists

  • Manage multiple tasks, projects, and deadlines at the same time

  • Maintain understanding of applicable rules, regulations, and policies governing flexible benefit plans

  • Must meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas

  • Complete other projects as assigned by Group Leader, Director or Vice President

Qualifications

  • Ability to work quickly and accurately. Will be required to meet production and accuracy levels.

  • Ability to assume responsibility and accountability for excellent service

  • Be personable, highly motivated, hardworking and positive attitude

  • Ability to resolve conflict

  • Ability to work well within a team

  • Be proficient with the Microsoft Office Suite and have advanced knowledge of Excel

  • Have experience with manipulating spreadsheets for file comparison and data import

  • Ability to quickly learn new software programs

  • Have advanced research and problem-solving skills

  • Have experience with programming and/or automation is beneficial, but not required

  • Be professional in both verbal and written communication

Education and Experience - Bachelor's Degree or equivalent work experience preferred in this or related field

Physical Requirements This position requires the employee to be seated the majority of the work time.

Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your "at will" status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, gender identity or expression, affectional or sexual orientation, disability, nationality or sex.


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Internal Customer Support, Flexible Benefits Department

Expired Job

National Benefit Services, LLC