Internal Communications Specialist

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

Overview

The Internal Communications Specialist will be responsible for creating and executing team member communications and distributing content across various channels, including email, internal portal and social media. This role will work closely with key stakeholders to ensure key messages are conveyed and aligned with our company's mission and values.

Responsibilities

• Create and execute content, including graphics, email updates, videos and presentations.

• Measure the effectiveness of communications (in partnership with manager and HR) to identify opportunities for improvement based on data.

• Maintain content calendar to identify and ensure all channels covered

• Identify opportunities to promote the team experience to build upon our promise of fueling hope and opportunity.

• Assist in coordinating internal events and surveys that promote team engagement and strengthen organizational culture.

• Collaborate with Human Resources and other enterprise divisions to execute communication needs to ensure the team is equipped with the information they need to support their overall team member experience.

• Support Internal Communications Manager with communication strategies and departmental inquiries.

• Partners with Executive Assistants to create monthly All Team Meeting presentation deck and help facilitate the meeting.

• Assist with social media management (LinkedIn and Glassdoor) by demonstrating our employer brand and monitoring and assessing reviews.

• This position requires a high level of professionalism, resourcefulness, and collaboration.

• Ability to meet and adhere to strict deadlines.

• Listening, demonstrating empathy and providing a service approach.

• Demonstrate excellent verbal and written communication skills.

• Strong attention to detail and ability to manage multiple projects.

Qualifications

• Bachelor's degree (B.A./B.S.) in business related discipline or equivalent

• 2+ years of relevant experience, preferably in the financial or retail industry

• Experience with Photoshop and InDesign is preferred.

• Proficient in Microsoft 365 suite

• Experience with SharePoint and building customized sites is a plus

• Familiarity with and understanding of marketing communications, following brand standards and basic principles of social media.

• Experience using and maintaining communications tools is a plus (cloud-based email, intranet, etc.)

Target Base Pay

$34.06 - $40.08 / hour

Compensation at Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

• Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

• Competitive compensation packages with bonus opportunity

• 401(k) with 3% Safe Harbor and 5% employer match

• Discounts on loan products

• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)

• PTO for part-time and full-time positions

• Paid holidays

Personal Development:

• On-the-job training and skills development

• Internal transfer opportunities for career growth

• Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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