Internal Communication Manager

Caterpillar East Peoria , IL 61611

Posted 2 weeks ago

Job Description:


Since 1925, Caterpillar Inc. has been helping our customers build a better world - making sustainable progress possible and driving positive change on every continent. With 2019 sales and revenues of $53.8 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments - Construction Industries, Resource Industries, and Energy & Transportation - and provides financing and related services through its Financial Products segment. For more information, visit To connect on social media, visit

Job Purpose:

Join the Integrated Components and Solutions (ICS) Division as the communication's lead for the Advanced Components Manufacturing (ACM) team.

In this role you will define, develop and implement communication and change management strategies for a large, global manufacturing organization. You will support the leadership team, own the communications strategy execution and measurement and be part of a high performing team.

Job Responsibilities, Including But Not Limited To:

Define the Business internal communication strategy and plan,

  • Own and develop strategic communication and change management plans to support ACM's strategic priorities including defect-free quality, employee recognition and connections to our customers.

  • Serve as a translator of the ACM Strategy. Check employees' understanding with feedback loops and bottom-up communication

  • Implement and measure the communication actions with the aim to continuously improve quality and efficiency

  • Define and manage the Internal Communication budget

Serve as an advisor to leaders and project teams on the most effective method for communicating messages to employees. Creates/develops messages that are informative, timely and focused on the employee.

Support organizational change and business transformation, analyzing the impact of the change on people and designing the appropriate communication plans and actions.

Design leadership and employee events. Provide support in developing content, materials and messaging for internal meetings, including townhalls, all employee meetings and leadership conferences. Define, develop, implement and measure new and ongoing leadership and employee communication strategies.

Design and implement contingency/crisis communication plans for ACM, aligned with the corporate process and guidelines. Define clear roles and responsibilities and organize dedicated training if necessary.

Develop a managerial culture of dialogue between managers and team members that includes providing coaching or training to leaders.

Be a pro-active member of the Integrated Components and Solutions Communication team, contributing with ideas, knowledge and practice sharing, challenging and accepting to be challenged.


Basic Qualifications:

  • Bachelor's degree in communications, marketing or related field

  • 5 to 7 years of communication related experience

  • Experience with communication metrics, analytics and/or measuring effectiveness of communication to achieve desired results

  • Ability to maintain confidentiality, manage multiple priorities and effectively work across a matrixed organization to achieve goals

  • Demonstrated knowledge of multimedia design and technology including social media tools

  • Excellent interpersonal skills, strong writing skills and creative thinking capabilities

Top Candidates Will Also Have:

  • Strong Business Acumen

  • Cross-cultural experience

  • Change Management Experience

  • Project Management Experience

  • Fluency in Spanish would be a plus

Additional Information:

  • The location for this position is Deerfield or East Peoria, IL

  • Relocation assistance is not available for this position

  • This position may require up to 10% travel

  • This posting will close on Monday, October 19, 2020 at 11:59 pm CST

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

For more information, visit To connect with us on social media, visit

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Internal Communication Manager