Internal Communication & Employee Engagement Specialist

Are you a writer with a flair for building employee engagement, have a keen eye for detail and consider yourself a planner, a communicator and content developer? If you are passionate about fostering connectivity, shaping narratives, and driving engagement, read on. You may have just found your next move.

American Student Assistance (ASA.org), a national non-profit organization changing the way kids learn about careers and prepare for the future, has an immediate opening on the People & Culture Team. The Internal Communication and Employee Engagement Specialist will report directly to the Chief People Officer and will develop and execute the internal communications strategy for our organization to ensure operational efficiency and support senior leadership.

You will be responsible for creating and delivering compelling content that engages employees, strengthens the company's culture, and keeps staff informed on business updates. You will work closely with key stakeholders-including Senior and Executive Leaders to ensure all internal communication is clear, consistent, and aligned with the company's goals and values.

What's ASA all about

American Student Assistance (ASA) is a pioneer of student-led career learning helping millions of middle and high schoolers plan their futures - on their terms. Our mission is to radically transform the way careers are planned and pursued, and we're doing this by creating digital tools that empower students to explore education and careers that align with their goals.

Since our founding in 1956, ASA has been at the forefront of educational innovation for middle and high school students nationwide. Our work has consistently adapted to meet their needs in a changing education landscape, and today, we're focused on developing resources and opportunities that support students during the transition from high school into their careers.

ASA is a hybrid workplace with 2 required in office workdays per week on Tuesdays and Wednesdays.

Essential Functions:

● Assist in the development and execution of the internal communications strategy for the organization, including key messaging, communication channels, and tactics.

● Lead the internal communications rhythm and approach by creating and maintaining core content; research, write, edit, and project-manage various communications initiatives. Develop engaging content for newsletters, websites, and social media. Partner with the PR and marketing teams to ensure that ASA graphic and style standards are followed in all material and internal and external messages are in sync.

● Develop and maintain a content calendar to ensure that internal communications are timely and relevant. Assist in the creation and distribute internal communications content including P&C/DEIB updates from Chief People Officer and business updates from the CEO; manage intranet content (Inside ASA) to increase user adoption. Plan for a diverse and inclusive representation of stories, media, and messages to drive home the organization's DEIB commitments.

● Identify opportunities to promote employee engagement and help foster a positive company culture. Design content and oversee implementation for DEIB communications, cultural and wellness calendars, meetings and other events.

● Partner with ASA's Chief People Officer to craft communication in support of People & Culture (P&C) strategies, enterprise initiatives and employee communications. Work to measure the effectiveness of internal communications and to constantly improve and impact.

● Maintain the company's internal communication tools, ensuring they are up-to-date, user friendly, and aligned with the company's goals and values.

● Monitor and measure the effectiveness of internal communications and make recommendations for improvement based on feedback and data analysis.

● Coordinate internal events, such as Town Halls and Lunch & Learns and other initiatives to promote employee engagement and strengthen the company culture.

Required Knowledge, Skills, and Abilities

● A passion for internal/employee communications as a critical culture-building tool to help boost engagement, inclusion, and belonging.

● Excellent verbal and written communication skills. Must be able to communicate both verbally and in writing with all levels of management including senior leaders.

● Ability to synthesize multiple business priorities into coherent, relevant, and impactful communications/presentations. Must be able to distill large amounts of information into easily digestible pieces for consumption.

● Excellent organizational ability. Must be detail-oriented, process-driven, able to prioritize own work, set and meet deadlines, and manage multiple projects simultaneously, while applying strategic thinking and focus on organizational priorities. Ability to organize and assimilate information across multiple business units in a succinct manner.

● Business maturity, confidentiality, and experience working with senior executives, with the ability to anticipate issues and proactively recommend strategic solutions. Success influencing up, down, and across an organization; influencing.

● Professional demeanor and comfort with diverse constituencies, with the ability and willingness to change voice and writing style to fit a particular audience and purpose. Keen ability to adapt messages for audience relevance.

● Experience with organization development, change management and organization transformation.

● Experience managing and maintaining internal communication tools (internal email software, intranet, etc.).

● 3-5 years of experience in internal communications, corporate communications, or related field with excellent writing and editing skills, strong project management skills, knowledge of best practices for internal communications and experience with content creation and delivery, including email, newsletters, intranet content, videos, and presentations.

Candidate will be asked to submit 3-4 story samples (writing or video work) for review. Final candidates will be asked to complete a short writing test as part of their application.

Work Model: Hybrid

● ASA is a hybrid workplace with 2 required in office workdays per week on Tuesdays and Wednesdays.

● State of the art space with complimentary employee amenities.

The compensation package will be commensurate with experience including a comprehensive benefits package.

If you are ready to make a difference and inspire positive change, we invite you to apply for the Internal Communications & Employee Engagement Specialist position today! Join us in shaping a brighter future for our employees and creating a culture where everyone feels valued and connected.

Apply now and let your communication skills shine in a rewarding and fulfilling role!