A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
Alternate locations: Cleveland, OH (Ohio); Dallas, TX (Texas); Minneapolis, MN (Minnesota)
Working under the direction of the Quality Assurance Manager, the Senior Quality Assurance Analyst is responsible for performing functional Quality Assurance reviews on various service processes. The position is expected to conduct focused quality assurance reviews and risk assessments as scheduled for multiple departments and processes across the NYL service organization.
Conduct thorough QA reviews of complex processes to identify control deficiencies and to ensure efficiency and effectiveness in operation
Create and execute appropriate analytics/test plans by performing risk assessments
Verbal and written correspondence with leadership regarding process improvements and recommendations
Participate in special projects as assigned by the QA Manager: creating and maintaining a quality hub for business partners, market conduct testing, identifying personal identifiable information in our admin systems, etc.
On large scale quality assurance reviews, may act as the lead on the review and direct other team members.
Bachelors degree, preferably in a Business related discipline
3+ years of experience in Audit, Risk, Quality Assurance or related role with operational process focus, preferably within the Insurance industry
Demonstrated risk assessment, business writing, and data analysis skills
Strong Microsoft, Word, Excel and Outlook proficiency required; Visio and Tableau experience preferred
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
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