Intern Technical Support Tools Development

Juniper Networks Sunnyvale , CA 94085

Posted 7 months ago

Intern: Customer Service Escalation Engineering Department

About the Group:

Escalation Engineering is part of Customer Services. We analyze

customers' systematic issues and propose effective solutions based on

technical investigation, and analysis. Our works are related to the

fields of Electrical Engineering, Reliability, Computer Science,

Statistical analysis, and Engineering Troubleshooting

About the position:

We provide you with not only a unique experience working in an award

winning technical support organization, but also work on meaningful

projects that have meaningful impact to our organization. We are open

to a candidate with any level of experiences or expertise. We have

projects in the areas of Data Science, UI/UX, and Technical Support.

Responsibilities:

To provide you with broad experiences in our organization, we

identified 3 areas that you will be working on depending on your

experiences and passions. These areas are Data Science, UI/UX, and

Technical Support

In the Data Science, Machine Learning: Developing tools to extract

data, design and create reports. Automate report generation using

combination of Unix run-time environment, Using tools to discover and

identify significant information from data. Excel, and

Sharepoint. Experience with SQL, Excel, R, Python, "bash", Java, or

JavaScript is desirable.

In the AI area: Working with Engineering to design, formulate and

implement rule-based expert system.

In the UI/UX area: Developing interactive data visualization based on

Web technologies such as JavaScript, CSS, D3

In the Technical Support area: Assisting escalation engineer to

reproduce customers' issue, collect data, assisting with detail

analysis and creating summary reports. Knowledge in computer

networking is desirable.

Minimum Qualifications:

  • Curious and Passionate in solving problems

  • Currently pursuing Bachelor Degree/MS degree in Engineering/Computer Science; must be returning to school fall 2019 and not graduating prior to December 2019.

  • Know how to use MS Word, Excel, PowerPoint or equivalent

  • Preferred Qualifications:

  • Experience with Software Development

  • Working knowledge of "bash", Python, Java, JavaScript, YAML, XML

  • Computer Networking Technologies, knowledge of JUNOS is desirable

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Intern Technical Support Tools Development

Juniper Networks