Intern Technical Support Tools Development

Juniper Networks Sunnyvale , CA 94085

Posted 7 months ago

Intern: Customer Service Escalation Engineering Department

About the Group:

Escalation Engineering is part of Customer Services. We analyze

customers' systematic issues and propose effective solutions based on

technical investigation, and analysis. Our works are related to the

fields of Electrical Engineering, Reliability, Computer Science,

Statistical analysis, and Engineering Troubleshooting

About the position:

We provide you with not only a unique experience working in an award

winning technical support organization, but also work on meaningful

projects that have meaningful impact to our organization. We are open

to a candidate with any level of experiences or expertise. We have

projects in the areas of Data Science, UI/UX, and Technical Support.


To provide you with broad experiences in our organization, we

identified 3 areas that you will be working on depending on your

experiences and passions. These areas are Data Science, UI/UX, and

Technical Support

In the Data Science, Machine Learning: Developing tools to extract

data, design and create reports. Automate report generation using

combination of Unix run-time environment, Using tools to discover and

identify significant information from data. Excel, and

Sharepoint. Experience with SQL, Excel, R, Python, "bash", Java, or

JavaScript is desirable.

In the AI area: Working with Engineering to design, formulate and

implement rule-based expert system.

In the UI/UX area: Developing interactive data visualization based on

Web technologies such as JavaScript, CSS, D3

In the Technical Support area: Assisting escalation engineer to

reproduce customers' issue, collect data, assisting with detail

analysis and creating summary reports. Knowledge in computer

networking is desirable.

Minimum Qualifications:

  • Curious and Passionate in solving problems

  • Currently pursuing Bachelor Degree/MS degree in Engineering/Computer Science; must be returning to school fall 2019 and not graduating prior to December 2019.

  • Know how to use MS Word, Excel, PowerPoint or equivalent

  • Preferred Qualifications:

  • Experience with Software Development

  • Working knowledge of "bash", Python, Java, JavaScript, YAML, XML

  • Computer Networking Technologies, knowledge of JUNOS is desirable

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Software Development Intern


Posted Today

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 A Little About Us Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today's demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world's largest networks, our platform easily handles your users' appetite for instant, secure and always-on media, anytime, anywhere. At Oath, engineers get to change the way over billion people experience the world - every single day. We're looking for explorers and risk takers who like to be surrounded by some of the smartest people in the industry while making an impact that really matters. The Video Transcoding and processing team is building a highly scalable video processing system. Our products range from video transcoding, live streaming, video recommendation, and video backend APIs. Our team consists of innovative and enthusiastic scientists, designers, engineers and product managers looking to revolutionize video streaming. We're looking for Product and Infrastructure interns who would like to immerse himself/herself with technology development on video. Your Day * Responsible for design, development and successful and timely completion of new features in video products * Collaborate with senior members in the team on designing system component, benchmarking and prototyping solutions * Perform simulations and collect data for in depth analysis A Lot About You * BS/MS in Computer Science or related engineering degree * Proficiency and experience in at least one of Java, Python, and C++ * Solid analytical and problem solving skills * Experienced with video technologies is a plus Verizon Media is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Verizon Media is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response. Currently work for Verizon Media? Please apply on our internal career site. Oath Sunnyvale CA

Intern Technical Support Tools Development

Juniper Networks