About the Position:
The Intern JTAC Technical Support Engineer will support Security & Routing products, working directly with our customers and partners. Work with highly knowledgeable group of customers and as escalation point for other TAC groups within the organization. Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab. Provide technical expertise and guidance during testing, deployment and operational phases of networks. Be a customer advocate for timely resolution of issues and for problem reproduction and escalation. Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department. Develop technical specialties and prepare technology white papers on these areas. Participate in cross functional tasks such as Knowledge base article management and other documentation activities. Help improve processes and tools.
Internship June August 2020
Ability to escalate the case at the right time
Perform review of cases and provide quality feedback
Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
Currently pursuing BS/MS in engineering or computer science and must be returning to school fall 2020 for intern eligibility
TCP/IP knowledge along with understanding of Routing and routing-protocol experience required
Routing Protocol Knowledge (OSPF, BGP, RIP) skills and experience with IS-IS, MPLS, Multicast and various WAN protocols, and knowledge of C and scripting are pluses.
Working knowledge in both Unix/Linux and Windows
Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
Ability to learn and integrate new technologies in a fast-paced environment.