Mercy Medical Center - Baltimore, MD Baltimore , MD 21203
Posted 2 weeks ago
Summary
Flexible day time hours Monday-Friday
The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy.
Responsibilities
This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments.
Documenting attempts in Epic and other software as indicated.
Schedule appointments appropriately per practice protocol.
Requirements
Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment
Excellent customer service skills
Ability to communicate using multiple tools--phone, email, Epic Software
Ability to document attempts in appropriate software per protocols
Ability to schedule patient appointments per practice protocol
Mercy Medical Center - Baltimore, MD