Intern, ITS User Services

Intern, ITS User Services

Department: ITS User Services

Location: Metropolitan Campus

Reports To: PC Network Technician

Recruitment Type: External/Internal

Requisition ID: req4379

Employment Type: Student

Union Position: Non-Union

Work Schedule: Schedule to be discussed and agreed upon by supervisor and intern

Job Description:

To establish design specifications, configuration and deployment of end user desktop and mobile device hardware and software environment; maintain and enforce client computing policies and procedures including security. Manage client hardware repair or replacement. Maintain asset inventory control and life cycle management of client hardware. Support all convenience desktop and network copy/print devices, and related services. Provide consulting services with solution providers and vendors, in support of established service level agreements in support of the college's mission, vision and values.

• Assist technicians with computer repair service and preventive maintenance and installation services.

• Assist technicians with inventory and asset management of computer hardware.

• Assist technician with managing, processing and decommissioning of computer surplus equipment.

• Provide quality customer service and meet user expectations.

• Assist technicians with addressing and manage helpdesk support tickets.

• Complete a special project assigned by the department in support of Information Technology Services.

Required Qualifications:

• Must be currently enrolled as a Tri-C student

• Must be 18 years or older

• Technical skills required

• Ability to work independently and take initiative

• Research skills

• Accurate, and detail-oriented

Preferred Qualifications:

• Information Technology Career Track, Software, Desktop Support, Network focused.

• Enrolled Coursework - IT 1010 and similar

• Proficient with Microsoft Office (Word, email and Internet applications)

• Good communication skills (oral and written), Enthusiastic.

• Familiarity with Information Technology hardware and software systems.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.