Intern, Infrastructure

Jo-Ann Fabrics Cleveland , OH 44114

Posted 3 weeks ago

Become part of the JOANN team and learn what it means to be #joannhappy through our internship program designed as an immersion experience full of meaningful, real work. You'll hit the ground running with work assignments that matter, have access to tools and people who will help you develop, and learn about the JOANN culture. There's also time baked in for making a difference in the community and last but not least, having a little fun.

Scope of Work

Department Related Project

  • 50%

The Intern, Infrastructure will update the CMDB (Configuration Management Database) in Service Now, by performing a manual audit of systems. Then configure the automated processes to update the CMDB via management tools such as SCCM and JAMF. Provide processes and tools to ensure that all systems are automatically updated in the CMDB.

  • Manual Audit, define current procedures

  • Provide recommendations on adding new systems

  • Completion of automation of CMDB updates

Day to Day Responsibilities

  • 30%

Work alongside the two existing technicians performing support and new user setup tasks. Along with shadowing our Asset Management Specialist, to learn our asset processes.

  • Resolving user incidents

  • New user setup and delivery of systems

  • Resolving software and hardware requests

Education

  • Preferred: Junior or Senior pursuing a degree in Computer Information Systems, Computer Science, or Computer Engineering

This position will be located at:

5555 Darrow Road Hudson, OH 44236

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.


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Intern, Infrastructure

Jo-Ann Fabrics