Intern, Hana Enterprise Cloud Customer Office Job

SAP Newtown Square , PA 19073

Posted 3 weeks ago

Requisition ID: 232919

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

PURPOSE AND OBJECTIVES

The HANA Enterprise Cloud is responsible for managing the customer communication and action plan coordination during business down situations to accelerate the resolution of incidents for HANA Enterprise customers. Our goals are to prevent customer escalations and support end to end customer satisfaction for the HANA Enterprise Cloud.

We are looking for a well-structured expert who is passionate about administrative support as well as contributing to customer satisfaction initiatives. In our diverse and young team, you will have the opportunity to support and collaborate with the Head of HANA Enterprise Cloud Customer Office as well our global team members.

EXPECTATION AND TASKS

  • Support the Chief Customer Officer of HANA Enterprise Cloud with managerial administrative tasks (e.g. calendar management, prioritization of emails, and meetings preparations).

  • Support the management team in resolving top issues and top-level management reporting as well as coordinate with internal stakeholders.

  • Support Chief Customer Office to understand, align communication among the team and stakeholders on issues being escalated which could potentially cause a major customer dissatisfaction and/or risk for HEC retention

  • Support team with critical Customer Management to de-escalate the situation by helping to track the defined top issue and action plan, supporting internal and external communication, with potential remote/onsite activities if needed

  • Support management summaries for critical situations

  • Collaborate with team members to ensure ongoing tool and process improvement

  • Support the global team with access to authorization and tools

  • Assist the Chief Customer Office of HANA Enterprise Cloud in doing process governance, strategy and team alignment

  • Optional: Support technical analysis of outage scenarios by executing Cloud De-Escalation Architect process following onboarding phase

EDUCATION AND QUALIFICATIONS

  • Preferred fields of study: Computer Sciences or Business Administration

  • Overview of SAP products and/or Technology

SKILLS AND COMPETENCIES

  • Advanced MS Office

  • General office administration and organizational tasks

  • Fluent in English (spoken and written) is mandatory

  • Soft skills: Highly motivated, proactive and well-organized team player with good communications skills

  • Others: reliable, open-minded, and ability to handle confidential communication and documentation

  • Administration of Project related tasks

  • Ability to focus on details to help with preparation executive reports

  • Ability to work ability to work independently and proactively.

  • Willingness to work in an international / global virtual matrix organization

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: Cloud, Intern, ERP, Developer, SAP, Technology, Entry Level


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Intern Hana Enterprise Cloud Customer Office Job

Gigya

Posted 4 weeks ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Requisition ID: 232919 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Intern COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives. PURPOSE AND OBJECTIVES The HANA Enterprise Cloud is responsible for managing the customer communication and action plan coordination during business down situations to accelerate the resolution of incidents for HANA Enterprise customers. Our goals are to prevent customer escalations and support end to end customer satisfaction for the HANA Enterprise Cloud. We are looking for a well-structured expert who is passionate about administrative support as well as contributing to customer satisfaction initiatives. In our diverse and young team, you will have the opportunity to support and collaborate with the Head of HANA Enterprise Cloud Customer Office as well our global team members. EXPECTATION AND TASKS * Support the Chief Customer Officer of HANA Enterprise Cloud with managerial administrative tasks (e.g. calendar management, prioritization of emails, and meetings preparations). * Support the management team in resolving top issues and top-level management reporting as well as coordinate with internal stakeholders. * Support Chief Customer Office to understand, align communication among the team and stakeholders on issues being escalated which could potentially cause a major customer dissatisfaction and/or risk for HEC retention * Support team with critical Customer Management to de-escalate the situation by helping to track the defined top issue and action plan, supporting internal and external communication, with potential remote/onsite activities if needed * Support management summaries for critical situations * Collaborate with team members to ensure ongoing tool and process improvement * Support the global team with access to authorization and tools * Assist the Chief Customer Office of HANA Enterprise Cloud in doing process governance, strategy and team alignment * Optional: Support technical analysis of outage scenarios by executing Cloud De-Escalation Architect process following onboarding phase EDUCATION AND QUALIFICATIONS * Preferred fields of study: Computer Sciences or Business Administration * Overview of SAP products and/or Technology SKILLS AND COMPETENCIES * Advanced MS Office * General office administration and organizational tasks * Fluent in English (spoken and written) is mandatory * Soft skills: Highly motivated, proactive and well-organized team player with good communications skills * Others: reliable, open-minded, and ability to handle confidential communication and documentation * Administration of Project related tasks * Ability to focus on details to help with preparation executive reports * Ability to work ability to work independently and proactively. * Willingness to work in an international / global virtual matrix organization WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now. SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations: Gigya Newtown Square PA

Intern, Hana Enterprise Cloud Customer Office Job

SAP