Intern, Customer Experience Job Details | Sonova AG

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Valencia, CA

Intern, Customer Experience (Remote)

Responsible for providing excellent care and support to AB recipients. Customer Experience Intern will work closely with AB Customer Service, AB field staff, and recipients to learn more about product training, troubleshooting and resolution to product complaints and ensure an excellent customer experience for our recipients.

Responsibilities:

• Support the Recipient Support Specialists, Consumer Sales Manager and Sr Director of Customer Experience.

• Assist with follow-up items that need to be sent to recipients.

• Work in the Service Cloud queue to schedule recipients for 1:1 appts

• Follow up on tasks assigned to intern.

• Document recipient interactions.

• Increase recipient satisfaction by communicating through their preferred mode of communication. either email, text, call, videochat.

• Learn about AB portals, including AB ProPortal, myABOnline.com and HearingSuccess.

• Ensure every interaction with a recipient is productive, pleasant and leads to them becoming a loyal advocate of Advanced Bionics.

• Other duties as assigned.

More about you:

Education

• Bachelor Degree (or currently pursuing degree)

Work Experience

• Customer Service Exposure

Languages

• English/ Fluent

Nice to Have

• Spanish and/or French fluency

IT Skills

• Proficient with Microsoft Office Applications

Nice to Have

• Knowledge of Salesforce.com

Further Requirements: Exhibits a high degree of flexibility in adapting to rapidly changing environment

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!

This role's pay range is: $25.00.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.