Intern, Airport Customer Service (Acs) Salt Lake City, Fall 2024

How you'll help us Keep Climbing (overview & key responsibilities)

The Airport Customer Service (ACS) intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Hub Leadership at the end of the semester. This intern position will be located at the airport terminal in Delta's Salt Lake City (SLC) hub in Utah.

ACS includes several departments:

• Above Wing (AW): this department consists of the ticket counter, gate areas, baggage service office (BSO), and all terminal level customer-facing functions.

• Below Wing (BW): this department consists of all ramp functions (loading/unloading, aircraft arrival/departure), bag room, reroute, and baggage transfer operations.

• Airport Coordination Center (ACC): this department consists of central hub operations, including gate and zone control, ramp movement areas, deicing, and aircraft tow team, and is a central resource for hub activities.

As an intern at Delta, you'll get the chance to learn about various departments such as Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service. You'll also have the opportunity to work with external business partners like TSA, DOT, aircraft cleaning vendors, fueling vendors, and the Salt Lake City Department of Aviation. Your work will involve collaborating with a specific Delta team and working with multiple departments within the hub. You'll also participate in Incident Analysis reports, Injury Prevention Group sessions, and attend station safety meetings. Your main tasks will be to help drive operational performance, such as on-time departures, hot bag and clean cart compliance and engage in employee recognition events.

And that's not all - you'll be paid for your internship! You'll also get additional privileges such as standby travel anywhere in the Delta system while off duty, eligibility for the Propel Pilot Career Path Program, Career Development, and Volunteer Community Service opportunities.

What you need to succeed (minimum qualifications)

• · Must be enrolled in an undergraduate degree program with an aviation management discipline.

• Have a competitive GPA and good academic standing with your university.

• Should aspire to work in the field of Aviation or Airline Management.

• Demonstrate competency in skills that include, but are not limited to, collection and analysis of data, reading and summarizing new regulations, and the ability to problem solve quickly.

• Must have working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, & Smartsheet.

• Possess excellent communication skills, be able to process complicated issues quickly, and maintain confidentiality when dealing with sensitive information.

• Be able to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement and pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces a diverse set of people, thinking and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Is a self-starter, has the ability to multitask, and is an innovative thinker.

• Is actively engaged with the community and/or student organizations, primarily if aviation-focused

• Possesses Project Management experience or similar academic immersion

Co-op/Intern Program Outline

• This position will be filled as a one-time internship role and will be located in Salt Lake City, UT