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Intermediate PC Technician/Help Desk Support

Expired Job

Leidos Norfolk , VA 23510

Posted 2 months ago


Do you want togrow your career and be part of a team solving critical challenges thataffect the world?

Leidos Civilis leading the way in solving internationally pressing issues, including:

  • Aviation Guiding the world's air traffic, managing43,000+ flights for 2.5 million passengers per day

  • Logistics & infrastructure support Operating infrastructure forlarge-scale nuclear cleanup efforts

  • Cybersecurity Monitoring advanced threats; managingsecurity services and utility command and control centers

  • Facility management & operations Operating the world's longest supply chain to Antarctica

  • Energy engineering Restoring power during hurricaneefforts; helping communities achieve significant energy savings

  • Environmental management Delivering innovative environmentalsolutions and wildlife conservation plans

  • IT infrastructure modernization Helping 2+ million citizens recoverfrom identity theft; maintaining global biometrics systems

  • Transportation security solutions Securing U.S. borders with 1200+radiation and explosive monitors; designing vehicle solutions that save lives,reduce congestion, and boost fuel efficiency

Ifyou desire to be an integral part of a dynamic team of science and technology leaders,then Leidos Civil is the place for you!

Protect yourself and your family, with the benefits of working for a world-class employer.

Whenyou join Leidos, you join a Fortune 500 company and one ofEthisphere Institute's "World's Most Ethical Companies"

Leidos...PracticalAnswers for a Complicated World

Leidos is seeking a mid-level PC Technician/Help Desk Support for the US Army Corps of Engineers-IT program.

Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.


Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.





  • High School Diploma or equivalent

  • 3+ years of applicable work experience

  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment

  • Interim Secret Clearance

  • Valid Driver's License

  • Experience supporting Windows 7, Windows 10, and MS Office 2013.

  • Experience using Remedy or a similar ticketing system.

  • Strong analytical and follow through skills.

  • Strong verbal and written communications skills.

  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

  • Ability to work well independently on defined tasks.

  • Ability to work well as part of a team.


  • Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)

  • Prior USACE/ACE-IT experience

  • Experience working in a DoD environment

  • Experience supporting Office 365

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.

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Intermediate PC Technician/Help Desk Support

Expired Job