Do you want to Build Something Amazing?
If so, La-Z-Boy has the perfect home for you. With an emphasis on self-motivated and energetic employees with a commitment to excellence, our people are what drives us forward. The amazing individuals La-Z-Boy hires helps us to remain a prevalent household name while also reinventing the furniture industry, one recliner, living room, or home at a time.
La-Z-Boy is looking for creative, enthusiastic individuals with a customer-first mindset to be on the forefront of the customer experience. Our retail stores aren't focused on hectic checkouts or keeping hundreds of products on the shelves. Our goal is to provide customers with a memorable, unique, and personalized experience that they won't find anywhere else.
Working at La-Z-Boy means taking part in an ever-changing organization that values developing employees' skills, and means finding a home where you can grow both personally and professionally.
Taking pride in our work with the communities we serve is also of utmost importance to La-Z-Boy. Company culture extends past corporate offices and encourages all employees to get involved in volunteerism, sustainability efforts, and participating in La-Z-Boy-sponsored charity events.
Ultimately, La-Z-Boy is looking for individuals who are excited about making houses into homes.
Designing and creating comfortable and functional environments that represent client's lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.
Execute and champion the In-Home Design process per company guidelines
Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design project
Considerable independence is required for the In-Home Design process
Sales Culture and Promotions:
Drive sales to consistently achieve established In-Home program sales goal
Team with Store Manager, Sales Manager, Sales Lead and selling team to promote the In-Home Design program and drive overall store sales
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet established goals as set by management
Customer Experience Excellence:
Meet and greet customers that come into the store
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
Make sound business decisions to deliver customer satisfaction and promote team environment
Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
Assist with training, coaching and developing the selling team
Create a positive and exciting working environment for all store associates
Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
Leads with the highest ethical standards and demands the same from their teams
Ensures associates are provided the necessary tools to perform job responsibilities
Coach and counsel team based on results
Maintain a positive working relationship with all store associates
Store Standards / Operations:
Effective manager on Duty (MOD)
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanline
Adhere to general store operational procedures and guidelines
May be responsible for opening and closing of the store
Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
Know what is happening on the floor at all ti Be willing and able to jump into every sale and close it.
Show a sense of urgency, enthusiasm and excitement with the staff and customers
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Bachelor's degree in Interior Design with one (1) to two (2) years' experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
CIDA accreditation and/or ASID membership preferred
Previous selling experience strongly preferred
Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
CAD training a plus
Experience in using floor and space planning applications
Knowledgeable of general principles of home dcor and design (i.e., furniture, carpet, draperies, and color schemes.)
Excellent communication skills, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate and build rapport
Ability to effectively manage time and conflicting priorities
Ability to work effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
Initiative to meet assigned goals, missions and objectives
Strong attention to detail
SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.