Interface Resource And Referral Counselor

The William James INTERFACE Referral Service, is a mental health and wellness referral Helpline available Monday through Friday, 9:00 AM-5:00 PM, EST. This is a free, confidential referral service for residents of participating communities. Callers from these participating communities are matched with licensed mental health providers from our extensive database, on average, within 2 weeks of their call to INTERFACE. Each referral best meets the location, insurance, and specialty needs of the caller.

Position Summary

Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders. This is a full-time (35 hours/week) position. This position is fully remote with occasional requirements to come to the College in Newton, MA.

Essential Functions

• Serve as INTERFACE intake coordinator as scheduled and assigned;

• Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well- established protocols of the service;

• Provide follow-up services and case management to assigned cases;

• Research and identify resources and providers for the INTERFACE website and database and coordinate with IT and other staff to include on-site;

• Recruit clinicians for inclusion on the database in coordination with Recruitment team;

• Attend trainings and staff meetings for best practice resource and referral;

• Serve as role model for best practice resource and referral;

• Ability to work occasional evening or weekend hours;

• Other duties as assigned.

Required Qualifications

• Degree in psychology or social work, license eligible or licensed in Commonwealth of MA preferred;

• 1-2 years of experience in clinical services is highly preferred

• Access to reliable, high-speed internet;

• Skill in both verbal and written communication, fluent in second language preferred;

• Strong interpersonal and communication skills;

• Experience with phone triage in a clinical setting.

• Applicant must be able to assume employment in the U.S. without College sponsorship

Benefits

Our benefits package includes generous health, vision and dental insurance, eligibility for both College funded 401(a) retirement plan and Employer sponsored 403(b) plan, company paid life and long term disability insurance, flexible spending accounts, generous PTO, and professional development opportunities.

William James College is not-for-profit organization under Section 501(c)(3) of the Internal Revenue Code. Employment at William James College may qualify for The Public Service Loan Forgiveness (PSLF) program. studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-employer

Application Procedure

To apply, please visit our career center (click here).

Review of applications will begin upon receipt and continue until the position is filled.

Interested applicants should submit:

• A detailed letter of intent responding to the stated qualifications.
• A curriculum vitae.
• A list of three professional references with complete contact information. (References will not be contacted without the applicant's prior permission.)

Inclusive Excellence at William James College

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.