Interagency Training Program Manager

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Readiness Bureau prepares the City for emergencies through a continuous cycle of planning, learning, and exercising, using a collaborative and forward-thinking approach. The overall goal of the NYCEM Learning and Development Unit is to create a highly skilled emergency management community by offering the best training possible, build true leaders who can prepare for and respond to any type of emergency situation, and coordinate effectively with internal and external partners.

The Learning and Development unit develops, delivers, and coordinates trainings as well as professional development and leadership programs that build and strengthen the capabilities of NYCEM staff and interagency partners.

The Interagency Training Program Manager will be responsible for the development and implementation of comprehensive training programs to support both intra-agency and inter-agency emergency management training. This position requires Learning and Development experience.

The Interagency Training Program Manager will report directly to the Director of Learning and Development and will be responsible, but not limited to, the following:

• Manage the delivery of complex learning programs to ensure the engagement of learners (e.g., emergency management related, operations-based, etc.)

• Build and review e-learning, classroom, and online courses for various updates (e.g., ensure accessibility is met in terms of content information, material formats, and setting selections for delivery)

• Assist with needs analysis to identify gaps and opportunities in the training program

• Design, develop, and implement highly professional e-learning, online, and classroom, trainings for a diverse audience of emergency management professionals

• Apply adult learning theory and instructional design methodology into interactive self-paced online training and instructor-led training that supports multiple learning styles

• Translate emergency plans and related materials into training curriculum as needed

• Work with subject matter experts to design and develop or update audience-appropriate, clear and concise training content

• Develop and maintain relationships with internal and external training instructors

• Stay up-to-date with industry learning and development trends and best practices

• Work with NYCEM vendors to develop curriculum material

• Support the NYCEM Learning Management System

• Manage logistical details to support trainings

• Deliver trainings and presentations as required

• Utilize industry-leading course development tools (i.e., Articulate 360)

• Support the continued development of the NYCEM Academy and its programs

• Assist with Ready New York presentations to external groups

• Lead and partake in learning and development projects and programs as assigned by the Director of Learning and Development

PLEASE NOTE THE FOLLOWING:

• The selected candidate will be assigned to an on-call Emergency Operations Center (EOC) team and will be expected to work non-business hours during some emergencies. These non-business hours include nights, weekends, holidays, and extended week hours outside of a 9AM-5PM schedule. The selected candidate will also participate in trainings to build skills and competencies in emergency response; will participate in drills and exercises associated with the on-call EOC team; and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.
• IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

Minimum Qualifications

1.A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or

2.A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or

3.A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed "1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.

4.Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

Preferred Skills

REQUIRED SKILLS Responsibilities may include, but are not limited to: - Knowledge of adult learning models and instructional design

• Experience designing and delivering trainings

• Experience managing training programs

• Strong training facilitation skills, both in-person and in a virtual environment

• Experience developing and facilitating trainings for Zoom and MS Teams

• Strong project management experience

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• Proficiency with eLearning training products, including Articulate Storyline and 360 PREFFERED SKILLS

• Ability to work well under pressure

• Experience operating a Learning Management System

• Technical aptitude and ability to learn new applications

• Excellent meeting and time management skills

• Ability to work on multiple projects concurrently and consistently meet deadlines

• Strong attention to detail Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.