Interactive Voice Response (Ivr) Developer

3Ci is looking for an Interactive Voice Response (IVR) Developer. As a skilled Java Interactive Voice Response Developer, you will work closely with our Client's IVR team, collaborating on both ongoing upgrades and future enhancements.

Required Education and Experience

• Bachelor's degree in computer science or Engineering

• 3 - 10 years of agile/scrum experience in application development using Java, REST & SOAP web services, and secured communications or other object-oriented programming languages

• Proven experience with development environments, frameworks, and APIs such as Tomcat, JSON, Avaya, security SSL/TLS 1.2 certificates import/export, etc.

• Experience with Oracle

General Requirements

• Proficiency with SQL and PL/SQL - intermediate to advanced queries

• Experience with Oracle

Preferred Requirements

• 3 - 5 years of experience with IVR application development or support

• Knowledge of Avaya OD development and Avaya Full-Stack environment

• Experience in systems management of Linux, scripting, log management, software distribution (packaging)

• Knowledge of Microsoft Team Foundation Server

• Experience in Call Center technologies

Essential Functions

• Building and managing personal relationships within a large IT organization and with multiple vendors

• Managing both production support and project-related activities concurrently

• Participating in after-hours on-call support rotation

• Collaborating effectively with cross-functional teams

• Working in a professional environment with limited direct supervision

• Demonstrating strong communication and interpersonal skills

• Approaching problem-solving in a methodical manner

• Learning new skills in rapidly changing solutions

• Documenting user requirements and developing solutions to meet business objectives

• Collaborate with the IVR team to support ongoing upgrades and future enhancements

• Develop robotic solutions, design and develop test automation, and communicate status to management and stakeholders

• Coordinate and facilitate test automation planning, design, and execution sessions

• Identify opportunities for improved testing efficiencies and automated test solutions

• Automate manual processes in collaboration with application owners and IT staff

• Perform other tasks as required