Interactive Customer Service Representative

Description

Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.

Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.

Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance! We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more!

If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you!

Position Overview

Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Interactive Customer Service Representative, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures.

Responsibilities and Accountabilities

• Provides efficient, effective and courteous customer service through prompt handling of transactions via the ITM video teller system. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, transfers, check cashing; may assist customers with more complex inquiries.

• Maintains updated knowledge of Bank's products and services. Builds trust with customers by identifying opportunities to deepen customer relationships and refers customers to appropriate team member.

• Ensures the accuracy and efficiency of activities. Balances transactions and cash at the end of the day and participates in the branch settlement.

• Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.

Qualifications

• Demonstrated customer service skills

• Must be comfortable performing basic math calculations

• Attention to detail; ability to multi-task

• Strong verbal and written communication skills; possesses professional communication ability including active listening

• Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy

• Excellent organizational skills

• High level of interpersonal skills to handle sensitive and confidential situations and documentation

• Must be available to work extended and/or weekend hours and attend training as needed

• Must be able to use various types of office equipment, including computer terminal

Education/Training/Experience

• High School Diploma or equivalent

• Three to six months retail cash handling/customer service experience

• Previous teller experience preferred.

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.