Our IP Escalations team is responsible for managing reports surrounding Facebook's policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving a clear voice to people. We are constantly balancing mitigating legal risk with making the world more open and connected, all the while scaling our operations to support Facebook's 2 billion users.
The Escalations Manager will be responsible for managing a high-performing team within Risk & Response's Global Intellectual Property Escalations team, ensuring that we build a deep understanding of issues impacting our community and provide direction and mentorship to a motivated, high-performing team. The Manager will devise goals, work to improve the overall internal escalations experience for the Facebook/Instagram community, deliver projects and implement solutions to meet community needs, while working with partners within various cross-functional teams to drive priorities. He/she will lead a team that will be optimizing processes, solving challenging problems and most importantly, helping to prevent them in future. Helping people and solving challenging operational problems is core to the IP's Risk and Response team.
Lead and enable a high-performing team to deliver on goals by providing superb 1:1 support, and enabling deeper, more scalable solutions
Help shape global team vision and establish team goals and work with direct reports and leaders across the organization on strategies for executing, measuring progress and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions
Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Lead strategic tools, systems, and data projects to help the team analyze trends and delivering insights to define goals and improve processes
Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
Regularly communicate and interface with leadership and global executives in crisis management situations
Demonstrated experience influencing across functional boundaries and/or globally
Analytical and problem-solving experience