Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
The Worldwide Account Director will report directly to the Country Manager . The position will be based in Hillsboro Oregon.
Creates detailed strategies (including objectives and action plans) for specific sales opportunities and overall account to deliver our value message and increase Onto Innovation revenues while maintaining corporate margin objectives.
Generates detailed sales call reports. Creates detailed action lists and follows up on open issues until complete.
Works with factory personnel to quickly resolve issues and provide feedback to customer.
Develops and manages the Onto Innovation to customer total relationship, including executive interaction, technical interaction, marketing interaction, service interaction.
Arranges technical presentations at customer locations and supports customer visits to Onto Innovation.
Ensures quotes are generated as needed, and entered into Onto Innovation revenue plan as applicable.
Handles service and sales related customer relation problems and maintains customer confidence.
Monitors receivables and negotiates collection difficulties.
Maintains knowledge of current developments in state-of-the-art products from Onto Innovation and competitive firms. Maintains presentation on competitive offerings.
Negotiation leadership and manages contracts and associated amendments.
Manages Onto Innovation forecast (Excel / SharePoint) on a weekly basis with rolling six month forecast.
Supports and manages clean order bookings.
Manages customer build configurations and any engineering changes required.
Must be a pro-active person with the ability to identify any potential issues before they arise.
Be knowledgeable of the different drivers and/or challenges in the semiconductor industry.
Able to complete critical projects even if challenged with limited support.
Weekly conference calls with customers that accommodate different time zones of customers and key internal stakeholders.
Track and ensure shipments to customers are well understood, and roadblocks are cleared.
Put together key updates and documents/distributes critical meeting minutes.
Travel: As necessary to ensure success of critical projects. Primary travel would be to China, Israel, Ireland, and within the US. 2+ trips (various lengths) a month on average.