Local Unit & Position Description
Do you have a passion for applying your engineering knowledge to help solve real-world challenges? Are you interested in the relationship between complex technical challenges and the software used to resolve them? Do you feel rewarded when you help people with their problems? Then this may be the position for you!
DNV GL Digital Solution's Pipeline Ecosystem group is seeking a technical Integrity Support Engineer to join our Customer Excellence team. The Customer Excellence department is responsible for supporting and training clients of our Synergi Pipeline software all around the world. This position may be based out of our Mechanicsburg, PA, Columbus, OH or Katy (Houston), TX offices.Tasks May Include
Responsible for providing timely and thorough responses to technical inquiries from end-user clients arriving via phone or email
Educate users on how to optimize their experience with the software by conducting multi-day classroom training in our offices as well as at client sites
Liaising with colleagues in second line support to resolve complex questions
Tracking support calls to conclusion and performing follow-up analysis
Update and add FAQ documents for internal and client use
Develop and record product videos to assist clients with self-help support
Develop and maintain client relationships
Providing integrity domain expertise to our product development team through requirements, analysis and manual product testing responsibilities to ensure we release a quality product
Bachelor's degree in Engineering (Mechanical, Process, Chemical, Civil or Petroleum) required
Industry experience or significant academic experience in at least one of: pipeline integrity, pipeline inspection, risk assessment or more general pipeline engineering
Experience with DNV GL's Synergi Pipeline, (previously Uptime) or another asset integrity software a plus
Excellent ability to prioritize work while juggling multiple tasks & client request
Strong interpersonal skills and genuine desire to help customers solve their software questions
Proficiency with Microsoft Office suite
Willingness and ability to travel inside and outside of the United States, up to 25% of the time
Strong written and verbal English communication skills
We conduct pre-employment drug and background screening
Immigration-related employment benefits, for example visa sponsorship, are not available for this position
Opportunities Beyond Business
Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.
DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Please visit our website at www.dnvgl.com
Company & Business Area Description
DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business. We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.
Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers' decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight. With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.
DNV GL is a world-leading provider of digital solutions for managing risk and improving safety and asset performance for ships, pipelines, processing plants, offshore structures, electric grids, smart cities and more.
Our open industry platform Veracity, cyber security and software solutions support business-critical activities across many industries, including maritime, energy and healthcare.