Truckstop.com is hiring a Integrations Implementations Project Manager
Remote; any location
As an Integrations Implementation Project Manager, you will lead and drive projects to bring new partners on board. These projects are critical for the company's revenue goals, so working with our partners to ensure timely technical support and quality answers are provided is key to the success on this role. This role is responsible to maintain projects up to date throughout the integration projects lifecycle, from concept to post-deployment. The Integrations Implementation Project Manager will work with partners to resolve technical issues while providing world-class customer service. You will also have the opportunity to partner with members of the engineering, product management, customer support, and marketing teams.
Essential Job Functions:
Manage integration projects through the lifecycle (create projects in Salesforce, update projects, maintain projects dashboard)
Lead meetings/conversations with partners
Coordinate partner integration demo sessions
Follow up with partners
Lead integrations initiatives across multiple products that impact the organization
Be the focal point to partners during and after an integration project
Help drive continuous improvement for the integrations processes by working closely with the Integration Operations Manager.
Help create and maintain technical support documentation by working closely with the Integrations Technical Content Engineer and Integrations Operations Manager.
5+ years of experience in Project/Program Management
Strong relationship management skills, including partnering and consulting.
Excellent verbal and written communication skills to inspire confidence while working with partners/customers through the project lifecycle.
Strong Business acumen and technical knowledge within area of responsibility (web services)
Experience working with Salesforce and Domo analytics to create dashboards
Ability to properly document and create customer support content
Creative analytical and problem-solving skills to deliver high partner/customer satisfaction
Ability to manage multiple priorities within a fast-paced environment
Advanced multi-tasking skills
Must be able to work with minimal supervision and search for answers by himself/herself
Extremely organized, detail oriented, pro-active, self-starter, self-learner, and not afraid of asking questions.
Minimum physical exertion. While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator and copier/fax.
The working conditions will vary between an office environment and a remote home environment. The ideal protected indoor work environment is a clean, non-hazardous work area. The noise level in the work environment is typical of most office or remote home environments with telephones, personal interruptions, and background noises.
The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.
Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.