Reports To: Director
Location: Chicago, IL
Redwood Logistics is a privately held, strategically integrated logistics provider founded in 2001. Through our history weve listened to our customers needs and have created a family of companies that can solve their logistics and transportation challenges. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!
The Integration Specialist is responsible for documenting technical and/or functional requirements, executing integration tasks, technical implementation of architected solution, performing system configuration, system administration, and training/support through the implementation roll-out. The Integration Specialist has the ability to understand the clients functional requirements and translate those requirements into technical configurations within an end product.
Conduct training sessions and workshops
Gather and translate documented requirements and processes to application configuration
Performs product configuration per the requirements defined
Thoroughly test application per the requirements defined
Report on daily responsibilities and tasks
Maintaining and designing new integrations using visual mapping tools including the Altova product suite and other web based tools.
Perform data transformations using XML/JSON. Unstructured and structured data transformations with formats like CSV, TXT, EDI, and other basic data types
Design and develop process orchestrations using technologies such as MuleSoft Anypoint Platform, MS Orchestrator, and other platforms.
Investigate and recommend solutions to customer concerns, ensuring customer satisfaction
Recommend, document, and execute new department protocol to better meet planned objectives
Become a practitioner of Redwood Supply Chain Solutions best business practices
Provide technical expertise (i.e. application features, functionality, capabilities, data file requirements, database structure, data migration, etc) on the project at-hand and support the internal team during the life cycle of an implementation project
Configuring application and functionality based on documented requirements/configuration work books
Creating and maintaining customer-facing and internal project documentation
Serve as a support, training, or reporting point of escalation
Communicating project issues that may impact the project success to the appropriate management
Working with other team members and client(s) to coordinate deliverables
Working with project team(s) to resolve data, functional and/or application issues
Provide post implementation support for existing configurations and processes; advance support as indicated
Bachelors degree in Business, Supply Chain, Computer Science or related field preferred
Minimum of 3 years in Operations, Customer Service, Technology or other related role strongly preferred, where 2+ years within transportation/logistics
Act as a leader who encourages collaboration and teamwork
Project Management experience strongly preferred
Experience with process, system integration, and database/data object relationship design
Superior verbal and written communication and interpersonal skills
Comfort using and learning new technology
Excellent organizational abilities and prioritization skills
Builds rapport quickly and effectively cross-functionally
Critical thinker with proven analytical skills
Strong customer service focus
Ability to adapt quickly to changing needs/timelines without loss of momentum
Proven presentation or training experience
Ability to travel up to 10%
Basic understanding of Zendesk, AWS, Architecture/Cloud computing
Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files , or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
Proficient in Mercury Gate, Excel, Mapforce, SQL, Reporting, JIRA, Confluence, and LucidChart
Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.