Integration Specialist

Redwood Logistics Chicago , IL 60602

Posted 2 weeks ago

Integration Specialist

Reports To: Director

Location: Chicago, IL

Redwood Logistics is a privately held, strategically integrated logistics provider founded in 2001. Through our history weve listened to our customers needs and have created a family of companies that can solve their logistics and transportation challenges. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!

Position Description:

The Integration Specialist is responsible for documenting technical and/or functional requirements, executing integration tasks, technical implementation of architected solution, performing system configuration, system administration, and training/support through the implementation roll-out. The Integration Specialist has the ability to understand the clients functional requirements and translate those requirements into technical configurations within an end product.

Responsibilities:

  • Conduct training sessions and workshops

  • Gather and translate documented requirements and processes to application configuration

  • Performs product configuration per the requirements defined

  • Thoroughly test application per the requirements defined

  • Report on daily responsibilities and tasks

  • Maintaining and designing new integrations using visual mapping tools including the Altova product suite and other web based tools.

  • Perform data transformations using XML/JSON. Unstructured and structured data transformations with formats like CSV, TXT, EDI, and other basic data types

  • Design and develop process orchestrations using technologies such as MuleSoft Anypoint Platform, MS Orchestrator, and other platforms.

  • Investigate and recommend solutions to customer concerns, ensuring customer satisfaction

  • Recommend, document, and execute new department protocol to better meet planned objectives

  • Become a practitioner of Redwood Supply Chain Solutions best business practices

  • Provide technical expertise (i.e. application features, functionality, capabilities, data file requirements, database structure, data migration, etc) on the project at-hand and support the internal team during the life cycle of an implementation project

  • Configuring application and functionality based on documented requirements/configuration work books

  • Creating and maintaining customer-facing and internal project documentation

  • Serve as a support, training, or reporting point of escalation

  • Communicating project issues that may impact the project success to the appropriate management

  • Working with other team members and client(s) to coordinate deliverables

  • Working with project team(s) to resolve data, functional and/or application issues

  • Provide post implementation support for existing configurations and processes; advance support as indicated

Qualifications:

  • Bachelors degree in Business, Supply Chain, Computer Science or related field preferred

  • Minimum of 3 years in Operations, Customer Service, Technology or other related role strongly preferred, where 2+ years within transportation/logistics

  • Act as a leader who encourages collaboration and teamwork

  • Project Management experience strongly preferred

  • Experience with process, system integration, and database/data object relationship design

  • Superior verbal and written communication and interpersonal skills

  • Comfort using and learning new technology

  • Excellent organizational abilities and prioritization skills

  • Builds rapport quickly and effectively cross-functionally

  • Critical thinker with proven analytical skills

  • Strong customer service focus

  • Ability to adapt quickly to changing needs/timelines without loss of momentum

  • Proven presentation or training experience

  • Ability to travel up to 10%

Tools:

  • Basic understanding of Zendesk, AWS, Architecture/Cloud computing

  • Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files , or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required

  • Proficient in Mercury Gate, Excel, Mapforce, SQL, Reporting, JIRA, Confluence, and LucidChart

Rewards:

Redwood Logistics offers excellent benefits, including health, dental, vision, disability, 401(k) and life insurance, and a paid time off policy within a progressive, employee-centric culture.


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Integration Specialist

Redwood Logistics