Integrated Behavioral Health - Program Coordinator

Compensation: $17.65 - $22.05

Summary: The Integrated Behavioral Health (IBH) Program Coordinator plays a crucial role in ensuring a positive patient experience and operational efficiency within the Integrated Behavioral Health department. Coordinating support across six provider locations, managing provider schedules, patient appointments, and referrals. The coordinator also develops reports to enhance service quality, maintains effective communication with providers and teams, and supports workflow standardization and staff training.

Principal Responsibilities:

1.Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

2.Coordinates operational support across six (6) distinct IBH provider locations, ensuring standardized procedures.

3.Schedules new patient appointments, pre-registration, verify mental health benefits, authorization requirement, follow-up if needed, etc.

4.Processes new patient referrals, consent forms, policy forms, intake evaluations, record releases, co-pays/payments for services, medical record requests, claims, patient cases, chart prep.

5.Manages and tracks IBH referral process. Provide patient with IBH resources as necessary. Collaborates with external entities to compile mental/behavioral health resources and facilitate patient follow-up to promote connection and engagement.

6.Develops and maintains reports and metrics to inform PEER reviews, annual assessments, and departmental feedback, enhancing the effectiveness of integrated behavioral health services.

7.Maintains effective communication with IBH Providers and referring provider teams to ensure the coordination and standard of excellence in patient care. Ability to confidentially, and appropriately, communicate with patients and Providers on sensitive subject matter.

8.Establishes and supports workflows, onboarding, and orientation for IBH providers within primary care practices.

9.Manages IBH Provider schedules to ensure timeliness and efficiency is achieved. Facilitates tele-health visits, ensuring patients have link, and are successful in connecting to their appointment.

10. Answers and returns patient phone calls in a timely manner and provide accurate documentation of phone calls.

11. Collaborates with the IBH Chair to develop and maintain an effective integrated behavioral health service model, emphasizing population-focused service delivery.

12. Performs general office tasks (copies, distribution of mail, etc.), ordering of department supplies, etc.

13. Provide expertise in operations and logistics, including training and coverage for Medical Office Specialists (MOS) to maintain IBH provider schedules. Trains incoming department MOS/Referral staff.

14. Provides backup coverage and support for MOS staff as needed.

15. Serves as an example and resource for IBH staff and model the Clinic's standard of Behavior.

16. Works with Operations supervisor/manager on special projects, performance concerns, policy updates, as needed.

Education, Licensure and Experience:

1.High School Diploma or equivalent required.

2.Minimum two (2)-years' experience in a medical office setting required.

3.Pursuit or completion of higher education in medical or social sciences preferred.

4.Minimum (1) -year experience in a behavioral health clinic setting preferred.

Knowledge and Skills:

1.Attendance/Punctuality

• Is consistently at work and on time, as established; ensures work responsibilities are covered when absent.

2.Communications

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.

3.Customer Service for Internal and External Customers/Patients

• Manages difficult or emotional customer/patient situations; responds promptly to customer/patient needs; solicits customer/patient.

feedback to improve service; responds to requests for service and assistance; meets commitments.

4.Job Knowledge

• Competent in required job skills and knowledge; exhibits ability to learn and apply.

new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; maintains confidentiality per policy and regulations; fluent in Microsoft Office programs, including Word, Excel, PowerPoint and Outlook and job-related software and computers; uses resources effectively; pursues training and development opportunities; adapts to new technologies; keeps technical skills up to date.

5.Problem Solving

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.

6.Planning/Organizing

• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

7.Quality Management

• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

8.Safety and Security

• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

9.Teamwork

• Exhibit objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; help and support co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderately quiet.

Exposed to patient and environmental conditions, and some unpleasant sights, smells, and contagious diseases.

Note:

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

The Corvallis Clinic is an at-will employer. That means that either you or The Corvallis Clinic is free to end the employment relationship at any time, with or without notice or cause. And nothing in this job description or The Corvallis Clinic policies or procedures, either now or in the future, is intended to change the at-will nature of our relationship.

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position. Employee agrees that they can perform the essential functions of the job with or without accommodations.