Position is full time and requires flexibility Monday through Friday from 11:00 am to 8:00 pm with rotating Saturdays from 8:00 am to 5:00 pm.
Preferred Qualifications:Customer service and/or banking experience.
Position can be located at 921 W Monroe, Lowell, AR or 200 E Main Street, Norman, OK.
SUMMARY: Under the direction of the IAS Supervisor, the IAS Fraud Analyst 1 is an entry level role that is responsible for analyzing deposit and electronic customer accounts for possible abuse and to prevent internal and external monetary losses resulting in financial loss to the bank. The incumbent is responsible for making decisions based on facts and observations made within the realm of their job responsibilities. The incumbent may support any of the following fraud areas: Detection, Cases, and the Intake Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
1.Answer internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests or complaints where an element of risk is present.
2.Determine risk associated with internal and external monetary transfers and online banking restrictions.
3.Assess the level of exposure by reviewing and analyzing accounts and customer situations. Take action to mitigate the impact of fraudulent activity.
4.Provide a high level of service while assisting both internal and external customers with questions and concerns regarding various forms of risk, this includes de-escalation during high stress situations.
5.Recognize and escalate fraud trends and events.
6.Determine eligibility on Token Provisioning requests that meet higher risk criteria.
7.Determine eligibility on debit card increase requests.
8.Inform internal and external customers on how card fraud occurs and provide guidance on the necessary steps to dispute unauthorized activity.
9.Provide recommendations for method improvements for the area. This may include equipment purchases and/or software that will enhance the processing operation.
Stay abreast on fraud trends and review operational instructions, update as necessary.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Promote professionalism at all times.
National Bank Of Arkansas