Intake/Scheduling Representative

Requisition Details

GENERAL REQUISITION INFORMATION

EEO Statement:

UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location Omaha, NE Requisition Number: Staff_13155 Department MMI Patient Information Office 50000688 Business Unit Munroe-Meyer Institute Reg-Temp Full-Time Regular Work Schedule Monday - Friday, 8:00AM - 5:00PM; Hours May Vary Remote/Telecommuting Hybrid (part-time working on site, part-time working off-site) Position Summary

Serves as the primary liaison between families, referring sources, Munroe-Meyer Institute staff and clinicians. Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.

Position Details

Additional Information

Posting Category Operations Working Title Intake/Scheduling Representative Job Title Admin Bus Op Associate (Clk) Salary Grade AB13H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $18.077 - $27.115/hourly Job Requisition Begin Date 06/17/2024 Application Review Date 06/25/2024 Review Date Information:

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education: High School education or equivalent If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider related post high school education in lieu of required experience)

Required Experience 3 years If any experience is required, please specify what kind of experience:

General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.

(Will consider related post high school education in lieu of required experience)

Required License No If yes, what is the required licensure/certification? Required Computer Applications:

Microsoft Outlook Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities:

Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.

Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required.

Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required.

Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines

Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS, ICD10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.

Ability to remain calm and supportive and handle confidential matters discreetly.

Preferred Education: Relevant coursework/specialized training If any degree/training is preferred, please specify the type:

Post high school education with course work in business.

Preferred Experience:

Experience in health care service delivery coordination, and clinic scheduling

Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications:

Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Preferred Other Computer Applications: Preferred Additional Knowledge, Skills and Abilities:

Knowledge of EPIC desirable.

Preferred experience working with persons with disabilities, and interdisciplinary care teams.

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