Intake Specialist Specialty - PRN

COMPENSATION:

Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Role Location: CALIFORNIA

Calculated Hourly Range for role Intake Specialist:

State - California: $21.00 - $27.60 per hour

BENEFITS:

The Camp Recovery Center provides a comprehensive package of benefits for our Intake Specialist. Current benefits include:

• Competitive hourly rate

• Shift differential for overnight shifts

• Medical, dental, and vision insurance

• Acadia Healthcare 401(k) plan

• Excellent training program

• Complimentary AOD education to certify as a substance use disorder counselor

• Professional growth opportunity that is second to none in the industry.

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.

• Coordinate facility tours with clients and families who are potential admissions.

• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client

arrival, including travel arrangements as applicable.

• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.

• Supports arrival process including coordinating assessment/bed placement process, searches of client

belongings/person for prohibited items.

• Orients client to the facility/milieu.

• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule

as needed.

• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as

required.

• May discuss client's financial responsibility and take payment as applicable.

• Provides exceptional customer service in line with Acadia Healthcare standards.

OTHER FUNCTIONS:

• Perform other duties as assigned.

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains

organizational and industry policies regarding confidentiality.

• Communicate clearly and effectively to person(s) receiving services and their family members, guests

and other members of the health care team.

• Develops constructive and cooperative working relationships with others and maintains them over

time.

• Encourages and builds mutual trust, respect and cooperation among team members.

• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is

preferred.

• Must have excellent communication and customer service skills, and an ability to use required

computer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility.

ESSENTIAL FUNCTIONS:

• Oversee the daily referral, intake, admissions and preauthorization process for incoming patients.

• Organize, plan and direct work assignments for Admissions staff.

• Provide staff management to including hiring, development, training, performance management and

communication to ensure effective and efficient department operation.

• Supervise and monitor personnel adherence to established Admissions criteria and ensures that

appropriate documentation of approval/denial occurs.

• Adhere to established Patient Rights and ensures the Admissions staff comply.

• Act as an intermediary on difficult cases, keep leadership team informed of the status of problematic

situations.

• Ensure compliance with front-end financial processes to include benefit verification, financial

counseling, and completion or prior authorization of each patient per Acadia policy and facility process.

• Maintain knowledge or milieu management.

• Ensure that FTE utilization in Admissions falls within fiscal guidelines, but also ensures patient safety

and admission efficiencies.

• Provide staff management to include hiring, development, training, performance management and

communication to ensure effective and efficient department operation.

• Demonstrate a positive, empathetic and professional attitude towards customers always. When

patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety

is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.