Intake Specialist

Southwest Key Programs San Antonio , TX 78245

Posted 3 months ago

Job Summary:

The Intake Specialist is responsible meeting with new clients and performing an intake process with the client and their parent/guardian. The Intake Specialist provides high-level administrative support by preparing all intake paperwork and guaranteeing the integrity of the information that is gathered. Further, the Intake Specialist will be responsible for handling information requests, performing clerical functions such as preparing correspondence, and when needed, requesting updated school or probation documents.

Essential Functions:

  • Conduct intake services to include but not limited to: completing necessary paperwork, providing clients and family members/guardian with an overview of the program services; explain the expectations and rules of the program to clients and family members; and for initial placements of youth in to the program.

  • Prepare reports and other documents in an accurate and timely manner, using word processing, spreadsheets, various databases, or presentation software.

  • Maintain an efficient and accurate filing system.

  • Provide new client information to necessary staff.

  • Act as back up to other administrative/clerical staff as needed.

  • Regular and punctual attendance.

Other Functions:

  • Distribute education paperwork to employees.

  • Assist with training, duplication of materials, setting up, documenting.

  • Assist with monitoring student behavior and documenting it as needed.

  • Provide all necessary program documentation to Program Director as needed.

  • Able to react to change productively and handle other essential tasks as assigned.

Qualifications and Requirements:

  • High school diploma or equivalent.

  • Two years' experience working in an office.

  • The ability to read and understand information and ideas presented in writing.

  • Knowledge of administrative and clerical procedures and systems such as Microsoft office software, managing files and records, designing forms, and other office procedures and terminology.

  • Cleared background check from appropriate entity.

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 20 pounds. Physically capable of performing restraints if necessary.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Healthcare Intake Specialist

3M Companies

Posted 2 weeks ago

VIEW JOBS 2/9/2020 12:00:00 AM 2020-05-09T00:00 Job Description: Healthcare Intake Specialist Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers. "One of the best parts of my job is feeling the impact of 93,000 3Mers collaborating around the world and seeing the difference they're able to make in people's lives." – Julie Bushman, executive vice president of International Operations at 3M This position provides an opportunity to transition from other private, public, government or military environments to a 3M career. The Impact You'll Make in this Role The Healthcare Intake Specialist position qualifies orders for placement based on payers requirements. Acts as the liaison between customer, KCI, and third-party payer to ensure the order meets regulatory and payer requirements. Obtain and analyze required documentation for shipping of product and billing of claims. As a Healthcare Intake Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: * Analyze and prioritize orders based on initial assessment of documentation and customer outreach. * Verify third party payer benefits and eligibility (online or telephonically). * Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate billing criteria. * Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria. * Call customer or field personnel to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians. * Contact patient to coordinate delivery of product. Communicate patient's financial responsibility and any special instructions. * Follow-up post delivery to obtain any additional documentation to support billing criteria. * Prioritizes and executes based on customer and/or business urgency. * Provides a high level of customer service in a competitive market. * Acts as a resource for Sales and other cross functional departments to provide order status and any other information. * Participates in any and all reasonable work activities as may be deemed suitable and assigned by management. * Conforms to, supports and enforces all Company policies and procedures. * Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization. Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications: * High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution * Two (2) years of healthcare experience in a private, public, government, or military environment Additional qualifications that could help you succeed even further in this role include: * Customer service skills * Call Center experience * Some college course work completed Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at Learn more about 3M's creative solutions to the world's problems at or on Twitter @3M. 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. 3M Companies San Antonio TX

Intake Specialist

Southwest Key Programs