Intake Specialist - Simmons Cancer Center

University Of Texas Southwestern Medical Center Dallas , TX 75201

Posted 4 months ago

Experience and Education

High school and three (3) to four (4) years of hospital admitting/ scheduling experience or equivalent.

Job Duties

Serves as intake specialist for Simmons Comprehensive Cancer Center Clinics, working with clinical team and patients to register and schedule new patients. Also responsible for securing outside materials/records as required by clinical teams for new patient visits.

Schedules patient care procedures accurately (procedure, exam, area or physician referral, location, time of procedure); balances exams with patient/customer time request and provider availability.

Interviews patient and/or physician's office to obtain medical history and patient demographic information and documents in EPIC and Siemens systems.

Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits. Maintains department productivity standards.

Pre-registers patient cases by entering complete and accurate information in Siemens system prior to patient's arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts.

Revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards. Maintains department productivity standards.

Reschedules exams at patients' or departments' requests.

Initiates confirmation call back to patient to include: appointment reminder, location, time, prep instructions, and financial responsibility.

Ensures all exams are scheduled with proper clinical indicators and coding nomenclature.

Counsels offices and/or patients when an out of network situation becomes apparent or other potential payor technicalities arise. Coordinates with Financial Counselor to identify funding source and additional information needed to secure accurate third party billing and/or patient financial responsibility.

Coordinates as needed with other departments/ancillary areas for special needs or resources.

Demonstrates ongoing competency skills including age-specific competencies, above level problem solving skills and decision- making abilities.

Performs other duties as assigned.


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Intake Specialist Fort Worth TX

Texas Health Resources

Posted Yesterday

VIEW JOBS 11/16/2019 12:00:00 AM 2020-02-14T00:00 Southwestern Health Resources (SWHR CIN) seeks to hire a Call Center Intake Specialist to work Full Time supporting the Care Coordination department. Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee. The address is 900 Jerome Street, Suite 306, Fort Worth, Texas 76104 in the Midtown Medical Center. Salary range is Min $14.85 - Max $22.44 – based on relevant experience Work Schedule Monday-Friday 8am-5pm Job Description Handles high volume of inbound and outbound phone calls with excellent customer service Consistently achieves first call resolution on every call Responsible for meeting telephone system metrics set by the health plan to include length of call, length of answer time, and number of calls taken within a specific period Performs high level of data entry Follows standard operating procedures for updating authorizations, including precertification and IP notifications in Care Managements software Updates Care Management appropriate wrap-up codes, break/lunch codes and any other codes for accurate and complete reporting Meets any intake production or QA metrics Responsible for processing, entering, triaging and routing all precertification and referral requests. Ensures the overall data integrity of documents received and entered into computer system Responsible for following non-clinical algorithms, network tier structure/exceptions, and precertification and referral requirements by health plan for initial organization determinations and referrals Responsible for following all compliance and regulatory requirements for turn-around time, notification to provider/member, and accuracy/completeness Supports UM/UE Clinical staff in obtaining clinical information and status of requests Supports CM Clinical staff in processing referrals to the care management program Responsible for supporting any assigned special projects pertaining to UM/UE functions, customer service, and care management Responsible for outreach to providers to obtain necessary information to process precertification and referral requests Consistently meets performance standards of production, accuracy, completeness and quality Communicates actively and routinely with management team, and staff in handling client services, issues, escalated referral and preauthorization questions Manages fax server, online requests and phone inquiries and processes requests from each Secures patient demographics, verify benefits, and requests and enters clinical history as needed Uses interpersonal/communication strategies with individuals to achieve: (a) desirable/acceptable outcomes/responses (b) perceptions of satisfaction or acceptance of those involved. Perform procedures required by the assignment: (a) safely, without causing harm (b) effectively, achieving the intended outcome/result (c) efficiently, using the fewest possible resources (d) legally, within the scope of practice/policy Establishes and/or revises priorities based on: (a) urgency of the patient or organization's needs (b) resource availability (c) predetermined schedules (d) other departments/personnel expectations Competes all compliance, regulatory and process training within the specified timeline Demonstrates a high level of critical thinking and detail orientation Complies with established procedures and personnel policies Qualifications The ideal candidate will possess the following qualifications: Education H.S. Diploma or Equivalent Required Associate's Degree Preferred Experience 2 years Full-time Medical Referrals and Preauthorization Experience in a Healthcare Setting Required 2 years Customer Service Experience Required Skills High level experience in data entry with accuracy Excellent typing skills Excellent phone etiquette Ability to provide "customer service focus" Work requires ability to communicate effectively with various levels of internal and external contacts Work requires ability to work with confidential information on daily basis Interpersonal and teamwork skills to contribute to objectives of organization Adaptability/flexibility to react positively to changes in work environment Initiative to improve productivity and quality of work Knowledge of specific regulatory, Managed Care requirements Must be proficient in various word processing, spreadsheet, graphics, and database programs including Microsoft Word, Excel, Access, PowerPoint, Outlook, etc. Working knowledge and ability to apply professional standards of practice in work environment Supervision Individual Contributor ADA Requirements Working Indoors 67% or more Physical Demands Sedentary Texas Health Resources Dallas TX

Intake Specialist - Simmons Cancer Center

University Of Texas Southwestern Medical Center