Intake Specialist

Summary:

To obtain information from callers to the agency

to gather necessary screening information to direct the caller to the

appropriate level of care and to ensure accurate and timely documentation of

these contacts into the electronic medical record.

Responsibilities:

To

obtain information from callers to Gateway Healthcare Intake line to determine

pay-source information by verifying eligibility and coverage limitations with

all insurance companies.

Demonstrates

ability to engage clients and their families in way that is appropriate to

their age culture and psychiatric status.

Demonstrates

working knowledge of the admission and/or medical criteria regarding the

behavioral health services offered by Gateway and/or in the community (IHH/ACT;

PACS outpatient therapy; Eastman House).

Coordinates

with PES clinicians around making initial appointments; walk in's and/or

emergency evaluations.

Maintains

the schedule of appointments for the PES clinicians inclusive of initial evaluations;

warm hand off's; therapy appointments and/or clinical assessments and safety

evaluations.

Assists

with provision of insurance information to administrative staff and assists

with billing functions as needed; including verifying/researching of current

insurance.

Directs

callers with any current risk factors to speak with a PES clinician to assess

for safety; ongoing.

May

be required to attend conferences and/or trainings as requested.

May

be required to cross train other members of the department.

Will

update demographic information in the medical record; as indicated to ensure up

to date information is captured in the medical record.

Other

duties as assigned.

Other information:

QUALIFICATION REQUIREMENTS:

High

School diploma (GED) required. Bilingual (English/Spanish) highly

preferred. Must have at least 2 years

verifiable experience in an office environment.

NECESSARY

SPECIAL REQUIREMENTS:

No

professional license required.

Valid

driver's license.

CPR

and First Aid certification.

JOB KNOWLEDGE SKILL AND

ABILITY:

Effectively present information and respond to

questions from professionals managers clients family and the general public.

Read analyze and interpret professional journals

policy and procedures and governmental regulations.

Write reports and general correspondence.

Analyze client and system information identify

problems establish facts draw valid conclusions develop options and

strategies for resolving problems monitor implementation and evaluate the

problem solving process for effectiveness.

Deal with several abstract and concrete variables

concurrently.

Ability to successfully complete all required

training and certifications

Oral and written communication skills including

speech grammar spelling and legibility are at sufficient level to ensure

effective and appropriate communication.

Ability to add subtract multiply and divide in

all unites of measure using whole numbers common fractions and decimals

either manually or by use of a calculator.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Gateway Healthcare Inc.

USA:RI:Pawtucket

Work Type: Full Time

Shift: Shift 1

Union: Non-Union