Intake Specialist / Family Case Manager 2 - Child Abuse Hotline (Marion County) DCS

State Of Indiana Indianapolis , IN 46218

Posted 2 weeks ago

Hire Salary:

Starting salary for this position is $1376.00 bi-weekly or $35,776.00 annually. All applicants will be hired in at the starting salary. Upon successful completion of the 12-week cohort training, the salary will be increased to $1542.00 bi-weekly or $40,092 annually.

Job Description:

Operating hours for the Marion County Child Abuse Hotline are 24 hours per day / 7 days per week.

Position serves as Intake Specialist responsible for receiving and assessing allegations of child abuse or neglect and responding to inquires from the public regarding DCS and/or child abuse and neglect situations. Position reports to the Hotline/Intake Supervisor. The overall purpose of the position is to serve as a front-line contact receiving reports of child abuse and neglect with the goal of protecting children from such abuse and neglect.


  • Assesses verbal and written allegations and reports of child abuse or neglect and assigns appropriate risk level and investigation priority.

  • Evaluates the urgency or seriousness of allegations based on reported information and assigns risk level, which determines the DCS response time.

  • Notifies supervisor when determining the information reported indicates a high risk situation.

  • Determines whether reported information meets criteria for DCS investigation or should be referred to the appropriate agency/jurisdiction.

  • Researches appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim.

  • Assigns and forwards cases to appropriate DCS county office or law enforcement agency for investigation.

  • Enters reports in the appropriate information system.

  • Gathers information and consults with supervisor regarding child death reports.

  • Maintains liaison with field Caseworkers, Child Abuse Hotline Supervisor, other DCS staff, and other interested parties in both the public and private sectors.

  • Ensures each call and associated documentation is processed and completed with established time parameters.

  • Effectively manages the interview process.

  • Answers questions related to the role and function of DCS and child welfare laws, policies, procedures, and practices.

  • Refers reporting source to other appropriate resources, agencies, organizations, etc. when information reported is not appropriate for DCS investigation.

  • Answers emergency calls.

  • Represents DCS to the public.

  • Documents all calls in the automated information system.

  • Identifies and process information to be cross reported to law enforcement and other DCS and child welfare agencies.

  • Determines if confidential information may be released according to State and Federal laws and regulations.

Preferred Experience:

Bachelor's degree from an accredited college/university required. At least 15 semester hours or 21 quarter hours in child development; criminology; criminal justice; education; healthcare; home economics; psychology; guidance and counseling; social work; or sociology required (copy of transcript must accompany the application or must be submitted at the time of interview if granted).

Job Requirements:

  • Bachelor's degree in Social Work or related field.

  • Prior job experience in child welfare or work with children and families in a social service environment.

  • BSW and/or MSW degree preferred

  • Must have ability to:

  • Continuously evaluate risk.

  • Recognize indicators of abuse and neglect.

  • Remain calm and clear-headed in crisis situations.

  • Apply appropriate interviewing techniques based on the individual case.

  • Investigate using multiple sources that provide support of recommendations and conclusions.

  • Make critical decisions independently.

  • Prepare accurate and detailed documentation of reported information.

  • Maintain professional boundaries.

  • Communicate effectively while actively listening to others.

  • Must have knowledge of:

  • Federal and State child welfare laws, policies, procedures, and practices.

  • Normal child development stages, processes, and milestones.

  • Potential effects of cultural differences on family dynamics.

  • Roles and responsibilities of juvenile court, law enforcement, hospitals, schools, mental health system, community agencies, and other child welfare professionals.

  • Physical and behavioral indicators of abuse, neglect, and mental health disturbances.

  • Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms.

  • Legal issues and social work principles that effect child welfare practice.

  • Crisis intervention protocol.

  • Conflict resolution techniques.

  • Community resources statewide.

  • The Indiana Department of Child Services is a drug free work place. Candidates are subject to pre-employment and random drug/alcohol testing.

Additional Comments:

Operating hours for the Marion County Child Abuse Hotline are 24 hours per day / 7 days per week.

The Indiana Department of Child Services is a drug free workplace. Candidates are subject to pre-employment and random drug/alcohol testing.

Training Requirements:
This position requires the incumbent to complete a mandatory twelve (12) week training session. The training session will consist of classroom based modules and transfer of learning modules. Classroom instruction will occur in Indianapolis, Indiana and transfer of learning will occur in the local county office.


The State of Indiana offers a comprehensive benefit package which includes:

  • Medical / Dental / Vision plans

  • Health Savings Account available - with Employer Contribution

  • Prescription Coverage

  • Incentive-based Wellness Program

  • Employee Assistance Program

  • Employer-funded Retirement Plan

  • Deferred Compensation Plan with Employer Match

  • Flexible Spending Account

  • Work/life balance: 24 Paid Days Off and 12 Holidays, per year

  • Group Life Insurance

Qualified Employer for the Public Service Loan Forgiveness Program

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

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Intake Specialist / Family Case Manager 2 - Child Abuse Hotline (Marion County) DCS

State Of Indiana