Intake Specialist, Case Management (44880)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Intake Specialist will conduct in-depth interviews/intakes with callers that are interested in receiving Case Management, Meals on Wheels, Home Care, and/or Housekeeping Services funded by the Department for the Aging under the supervision of the Case Management Supervisor/Intake Coordinator. Specific duties and responsibilities include:

• Complete Intake information in DFTA's client tracking system within DFTA timeframes

• Screen potential clients for services using a strength-based approach

• Maintain accurate written records of phone calls related to prospective intakes

• Refer to appropriate agencies in the community that might be able to assist the prospective client if they are not eligible for DFTA funded services

• Keep records of all contact with clients, including case files, and unit entries in the computerized client database

• Initiate referrals to and coordinate activities with the homebound meal and homecare agencies

• Attend training as required including mandatory DFTA training

• Perform related duties as required by the Case Management Supervisor and/or Program Director

COMPETENCIES

• Two (2) years of experience in providing EISEP case management or social services to older adults is preferred

• Familiarity with entitlements, benefits, and procedures for applications; experience providing these services for elderly clients preferred

• Ability to work remotely if necessary

• Excellent communication skills (oral and written)

• Excellent customer service skills

• Commitment to RiseBoro's mission, vision, and values

• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

• Bilingual: Spanish & English required

EDUCATION EXPERIENCE

Bachelor's degree required; Master of Social Work (MSW) preferred

EEO / Affirmative Action Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.